Hector Ricario
San Diego,CA
Summary
Dedicated and experienced Sr. Lead Custodian with a strong background in managing and coordinating custodial operations in support of various campus facilities. Seeking a challenging position where I can apply my expertise in custodial management, leadership, and adherence to industry standards to ensure a clean, safe environment. Additionally, I bring a wealth of specialized qualifications to ensure optimal performance and team leadership. Customer service is my top priority, and I am dedicated to working diligently to ensure we consistently deliver the best and highest level of customer service.
Overview
18
18
years of professional experience
Work History
Senior Lead Custodian
University Of California San Diego
San Diego
02.2021 - Current
- I lead a team of 14 employees responsible for providing custodial services across 10 buildings within three distinct properties, each located in different areas: Converge Property: Comprising 4 buildings, each with 12 floors occupied by various business professionals. Links Property: Consisting of 5 buildings totaling 20 floors that require maintenance. Element Property: A single 4-floor building primarily occupied by medical services.
- Managing the procurement of supplies and ensuring that all employees have the necessary equipment and materials readily available.
- Conducted quality assurance (Q. A.) inspections, follow-up inspections, reviewed Q. A. reports, and provided guidance to employees for continuous improvement processes.
- Demonstrated proficiency in basic computer applications, including Microsoft Office, Adobe, Outlook, and other relevant systems.
- Overseeing and optimizing workforce allocation to ensure all buildings receive the required manpower for delivering exceptional customer service.
- Leveraged knowledge and ability for decision making and reasoning, critical thinking, problem-solving, operations analysis, and quality control analysis.
- Responded swiftly and appropriately to emergency or sensitive situations while adhering to policies and procedures.
- Executing special projects such as floor care, carpet cleaning, and deep cleaning for new suites.
- Ensuring the security of all suites, including setting alarms and systems before concluding each shift.
- Providing training to new custodians on ECO time and the MAXIMO system.
- Conducting training sessions for new hires on equipment operation and proper chemical usage.
- Managing the laundry operations for all 10 buildings.
- Maintaining all equipment in excellent working condition.
- Assuming responsibility for covering the area of any absent employee to maintain service continuity.
- Communicated effectively in both verbal and written English, demonstrating active listening and excellent interpersonal skills when interacting with faculty, staff, students, and the campus community.
- Demonstrating proficiency in handling challenging tasks and ensuring critical work is completed to prevent customer complaints.
- Fostering a safe and positive working environment for team members, emphasizing their well-being.
- Displayed competency and commitment to equity, diversity, and inclusion, fostering an inclusive work environment.
UCSD Floor Care Dept
University Of California San Diego
San Diego
03.2020 - 01.2021
- Proficiency in all custodial duties, encompassing cleaning with appropriate disinfecting and sanitizing methods using a variety of chemicals, including neutral solutions, acid-based bathroom cleaners, floor strippers, sealers, and waxes.
- Sound knowledge of chemical mixing ratios to ensure the effective and safe use of cleaning products.
- Specialization in floor care maintenance, with experience in stripping and waxing hard floors.
- Familiarity with a wide range of floor care equipment, such as low-speed scrub machines, high-speed burnish machines (1500 & 2500), wet-vacs, and carpet extractors (SC1500, SC500, SC351, ES4000, NSS500H, and BRC40/22).
- Adaptation to new cleaning practices due to COVID-19, including training in disinfecting various buildings and auditoriums rated at level 3 and level 4.
- Successful resolution of mold issues in various auditoriums, along with a recent month-and-a-half tenure at the Element building, where I performed custodial work on the 4th floor.
- Flexibility to cover different floors at the ACTRI building due to personnel shortages.
- Demonstrated physical ability to perform all housekeeping tasks, coupled with bilingual proficiency.
TEST Temp Employment Services
University Of California San Diego
San Diego
06.2019 - 11.2019
- Performing a wide range of custodial duties with proficiency in cleaning, disinfecting, and sanitizing using various chemicals, including neutral solutions, acid-based bathroom cleaners, floor strippers, sealers, and waxes.
- Demonstrating knowledge of chemical mixing ratios to ensure the safe and effective use of cleaning products.
- Executing floor care maintenance tasks such as stripping and waxing hard floors, maintaining a high standard of cleanliness.
- Possessing familiarity with various floor care equipment, including low-speed scrub machines, high-speed burnish machines, wet-vacs, and carpet extractors.
- Exhibiting the physical capability to carry out all housekeeping work effectively.
Office and Housekeeping Cleaning Services
Self
San Diego
09.2010 - 06.2019
- Responsible for cleaning a variety of spaces, including offices, bathrooms, kitchens, halls, balconies, walls, and baseboards. Additionally, I manage tasks such as furniture relocation and cleaning, as well as professional carpet cleaning and floor maintenance, including waxing and buffing.
- Exceptional customer service skills, ensuring client satisfaction.
- A keen eye for detail, maintaining high cleaning standards.
- Proficiency in teamwork and collaborative work environments.
- Extensive experience in custodial duties and equipment operations
- Bilingual proficiency, facilitating effective communication.
- Self-motivated and adaptable to ever-changing environments
- Capable of working independently or with minimal supervision.
Janitor
Manpower
San Diego
03.2008 - 03.2009
- Responsible for the meticulous cleaning of professional offices, including bathrooms, kitchens, baseboards, walls, and windows. Proficiently perform carpet cleaning and floor maintenance, which includes waxing and buffing.
- Exceptional customer service skills, ensuring a high level of client satisfaction.
- A keen eye for detail, maintaining rigorous cleaning standards.
- Effective teamwork and collaboration skills.
- Comprehensive expertise in custodial duties and equipment operations.
- Bilingual proficiency, facilitating effective communication.
- Self-motivation and adaptability in dynamic work environments.
Customer Service Lead
Miramar Nursery
San Diego
01.2006 - 02.2008
- I had the responsibility of assisting customers with their plant, tree, soil, and fertilizer purchases.
- I supervised a team of four employees to ensure the delivery of top-notch customer service.
- Together with my team, we diligently maintained the nursery by keeping it clean and organizing plants and trees by their heights and varieties.
- We meticulously watered and fertilized the plants and trees as per their specific requirements.
Skills
- Custodial Management
- Leadership and Supervision
- Training and Development
- Budget Management
- Compliance and Quality Control
- Safety Practices
- Contract Services
- Customer Satisfaction
- Computer Proficiency
- Problem Solving
- Quality Assurance
- Effective Communication
- Equity, Diversity, and Inclusion
Languages
Spanish
Native/ Bilingual
Timeline
Senior Lead Custodian
University Of California San Diego
02.2021 - Current
UCSD Floor Care Dept
University Of California San Diego
03.2020 - 01.2021
TEST Temp Employment Services
University Of California San Diego
06.2019 - 11.2019
Office and Housekeeping Cleaning Services
Self
09.2010 - 06.2019
Janitor
Manpower
03.2008 - 03.2009
Customer Service Lead
Miramar Nursery
01.2006 - 02.2008
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