Hector Rivadeneira
San Antonio,TX
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Programmer position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Shortage Control Associate
Burlington
06.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Recepcionist
TRIO STEM (STUDENT SUPPORT SERVICES.)
07.2023 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Interacted physically and verbally with students throughout each day
- Offered student support through special accommodations, extra assistance, and assessments
- Maintained positive attitude and affirmatively communicated with each student.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Concierge
CHRISTUS SANTA ROSA WESTOVER HILLS
09.2023 - 03.2024
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems.
Manager
McDonald’s
04.2022 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Maximized quality assurance by completing frequent line checks.
- Coordinated with catering staff to deliver food services for special events and functions.
Recepcionist
CLINICAS UNIDAS
01.2022 - 09.2022
- Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings
- Remained current with training and sought new training opportunities to further personal growth
- Confirmed appointments, communicated with clients, and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Assisted residents with luggage and groceries, providing exceptional customer service.
- Collaborated with team members to improve overall customer service experience.
- Improved customer service levels with timely and accurate demand forecasts.
Education
Bachelor of Science - Computer Science
San Antonio College
San Antonio, TXHigh School Diploma -
Warren High School
San Antonio, TX06.2022
Skills
- Small Group Instruction
- Document Control
- Customer and Client Relations
- Time Management
- Schedule Management
- Reminder Calls
- Organization Skills
- Patient Appointment Management
- Appointment Booking
- Restock Shelves
- Patient Reception
- Patient Information Collection
- Telephone Skills
- Mail Handling
- Multi-Line Telephone Systems
- Strong Analytical and Problem-Solving Skills
- Customer Consulting
- Office Administration
- Greet Visitors
- Answer Telephone Calls
- Google Docs
- Making Appointments
- Call Transfers
- Documentation
- Call Answering and Routing
- Visitor Check-In
- Organization and Efficiency
- Sorting and Labeling
- Prioritization
- Learning Programming with Java
- Customer Service
- Computer Skills
Accomplishments
- Documented and resolved customer issues which led to promotion.
- Supervised team of 10 staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shortage Control Associate
Burlington
06.2024 - Current
Concierge
CHRISTUS SANTA ROSA WESTOVER HILLS
09.2023 - 03.2024
Recepcionist
TRIO STEM (STUDENT SUPPORT SERVICES.)
07.2023 - Current
Manager
McDonald’s
04.2022 - 09.2023
Recepcionist
CLINICAS UNIDAS
01.2022 - 09.2022
Bachelor of Science - Computer Science
San Antonio College
High School Diploma -
Warren High School
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