Hector Rivasplata
Casselberry,FL
Summary
Proven leader in delivery and logistics management, leveraging expertise in GPS route planning and a commitment to customer satisfaction to drive results. At The San Francisco Chronicle, I spearheaded initiatives that enhanced operational efficiency and fostered team collaboration. Fluent in Spanish and adept at vehicle inspections, I consistently ensure timely and accurate deliveries, significantly boosting client retention.
Overview
31
31
years of professional experience
Work History
Delivery Associate
Thistle
10.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
- Managed last-mile delivery logistics efficiently, ensuring timely completion of daily routes within specified timelines.
- Increased repeat business by providing exceptional customer service during each interaction.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Delivery Driver, Shipping
Instacart
10.2016 - Current
- Provided exceptional customer service during deliveries, fostering positive relationships between the company and clients.
- Increased customer satisfaction by ensuring timely and accurate deliveries.
- Ensured vehicle maintenance, contributing to longer-lasting company vehicles and decreased repair expenses.
- Maintained a clean driving record while completing multiple daily deliveries.
- Resolved minor mechanical issues independently minimizing downtime maximizing overall driver productivity.
- Participated in regular safety meetings, contributing ideas for process improvement and risk mitigation.
- Completed accurate paperwork for shipments, reducing errors that could lead to lost or delayed packages.
- Safely transported fragile items, resulting in a reduction of damaged goods claims.
- Utilized GPS technology to optimize delivery routes, saving time and increasing productivity.
- Utilized defensive driving techniques during adverse weather conditions ensuring both personal safety as well as product integrity.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Home Delivery Supervisor
The San Francisco Chronicle
08.2007 - 07.2017
- Conducted regular audits of vehicle maintenance records to ensure compliance with safety regulations and minimize downtime due to mechanical issues.
- Managed a team of drivers, ensuring timely deliveries while maintaining safety standards.
- Analyzed delivery data to identify trends and areas for improvement, leading to more effective route planning.
- Streamlined delivery routes for reduced fuel consumption and quicker service times.
- Enhanced customer satisfaction by implementing efficient home delivery processes and systems.
- Developed strong relationships with suppliers, improving product availability and reducing stockouts.
- Introduced new technology solutions to streamline inventory management processes at warehouses prior to shipment preparation.
- Maintained accurate records of all shipments by diligently documenting departure times, arrival times, delays or cancellations.
- Coordinated cross-functional teams for seamless communication between warehouse staff, drivers, and customer service representatives.
- Efficiently managed budgets for transportation and delivery operations, consistently meeting financial targets without compromising on service quality.
- Collaborated with marketing team to develop promotional materials highlighting the benefits of the company''s home delivery services.
- Reduced delivery errors by providing thorough training for all team members in proper handling procedures and documentation requirements.
- Established standard operating procedures for all aspects of the home delivery process, promoting consistency across the organization.
- Identified opportunities for process improvements by regularly soliciting feedback from both employees and customers alike.
- Negotiated favorable contracts with third-party logistics providers, resulting in cost savings without sacrificing quality or speed of service.
- Facilitated open lines of communication between team members, fostering a supportive work environment that encouraged collaboration and problemsolving.
- Implemented new order tracking system, allowing customers to receive real-time updates on their deliveries.
- Increased on-time deliveries by closely monitoring driver performance and providing constructive feedback.
- Improved employee retention rates through regular performance reviews, professional development opportunities, and an emphasis on work-life balance.
- Led the successful implementation of a home delivery management software system, ultimately enhancing overall operational efficiency.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Oversaw delivery portfolio encompassing Location with Number+ deliveries per week.
- Fielded customer questions and complaints and rectified issues.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Planned delivery routes according to traffic, weather and types of delivery.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Integrated new technologies and best practices to improve Type delivery management.
- Scheduled regular equipment and fleet maintenance.
- Developed strategic growth plans to increase sales and deliveries across Location.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Integrated warehouse operations with existing and new business processes.
- Conducted research to address shipping errors and packaging mistakes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Distrct Manager
The San Francisco Chronicle
03.1998 - 09.2007
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Managed accounts to retain existing relationships and grow share of business.
Driver
PSI
12.1995 - 12.1997
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
District Manager
The Independent Newspaper
08.1993 - 12.1995
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
Associate Engineering Civil - Engineering Civil
UP Ricardo Palma
Lima, PeruLife Insurance Agent -
Transamerica Inc.
San Francisco, CA11.2015
High School Graduated -
CP "10 De Octubre"
Lima, Peru1982
Skills
Knowledge of state roads and highways
Timeline
Delivery Associate
Thistle
10.2022 - Current
Delivery Driver, Shipping
Instacart
10.2016 - Current
Home Delivery Supervisor
The San Francisco Chronicle
08.2007 - 07.2017
Distrct Manager
The San Francisco Chronicle
03.1998 - 09.2007
Driver
PSI
12.1995 - 12.1997
District Manager
The Independent Newspaper
08.1993 - 12.1995
Associate Engineering Civil - Engineering Civil
UP Ricardo Palma
Life Insurance Agent -
Transamerica Inc.
High School Graduated -
CP "10 De Octubre"
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