Hector Rivera
Bronx
Summary
Resourceful Technician recognized for efficiency in troubleshooting, diagnosing and repairing HVAC systems. Excellent time management, communication and multitasking abilities paired with proficiency in installation operations. Customer focused professional with 9 years experience.
Overview
2026
2026
years of professional experience
Work History
HVAC-R Service Technician | Commission based
Omega - L & S Plumbing & Heating | Riverdale, NY
10 2011 - Current
- Install, Repair, Service, Residential & Commercial systems. Knowledge of intricate controls, automated systems & functionality
- Service Commercial bypass dampers, low voltage wiring, smoke detectors, & split zone systems.
- Assembled air ducts, recording flue / static pressure volume, correcting Gas valve flow pressure issues, & Servicing Central Heating / Cooling Equipment.
- Diagnosed and repaired HVAC-R systems to ensure optimal performance and energy efficiency.
- Collaborated with team members to troubleshoot complex HVAC-R issues, improving service turnaround time.
PRO ACCOUNT SALES ASSOCIATE
Home Depot, USA | Yonkers, NY
10 2020 - 10 2023
- Managed 12 assigned accounts and grossed over 1.8 million in sales within less than 9 months for the Pro Sales Department.
- Accommodate the Pro Contractors with Pro Loyalty spend, in-store perks, dollar incentivized bonuses, phone sales, and building orders for customer base delivery services which is when the account is pushed for further growth.
- Followed up with customers after completed sale to assess satisfaction and/or resolve technical service concerns
- Assigned position of Safety Captain to oversee all Store Safety measures & policy practices.
Merchandise Sales Associate
Home Depot, USA | Yonkers, NY
05.2019 - 09.2020
- Opened, shelved, merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections toward a more positive and productive aspect.
- Maintained up-to-date knowledge of in-store sales, payment policies, point-of-purchase advertising and security pricing standards.
- Consulted customers with tracing product malfunctions, identifying root causes and meeting expedited repairs or replacement.
Education
Certificate In HVAC-R - Heating, Ventilation, Air Conditioning, Refrigeration Technology
Apex Technical School
Long Island City, NY06.2022
Skills
- Client Relationship Development
- Sales Agreements
- System Maintenance
- Load Calculations
- Equipment Replacement
- Service Standard Compliance
- Sales Proposals
- Equipment Diagnostics
- Technical Control Wiring
- Energy Management
Timeline
Merchandise Sales Associate
Home Depot, USA | Yonkers, NY
05.2019 - 09.2020
HVAC-R Service Technician | Commission based
Omega - L & S Plumbing & Heating | Riverdale, NY
10 2011 - Current
PRO ACCOUNT SALES ASSOCIATE
Home Depot, USA | Yonkers, NY
10 2020 - 10 2023
Certificate In HVAC-R - Heating, Ventilation, Air Conditioning, Refrigeration Technology
Apex Technical School