Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hector Rodriguez

Phoenix,AZ

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

2
2
years of professional experience

Work History

Plumber's Assistant

Javier Plumbing And Rooter
03.2022 - Current
  • Removed old sinks, toilets, and pipes in preparation for the installation of new fixtures.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Filled plumbing fixtures and pipes with water or air to detect and locate leaks.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Drilled and cut holes in walls and floors to accommodate passage of pipes.
  • Used rulers and levels to locate and mark position of pipe installations, passage holes and connections.
  • Repaired sinks, dishwashers and other domestic appliances, removing clogs and cleaning pipes.
  • Organized and moved materials from truck to job site to support project requirements.
  • Used couplings, clamps and screws to assemble pipe sections, tubing and fittings.
  • Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
  • Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores

Sales Consultant

AutoNation
04.2023 - 06.2023
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Responded to telephone and in-person requests for information
  • Evaluated customer purchase requirements and recommended best-fit company offerings
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Followed up with existing customers to provide additional support and address concerns

Sandwich Artist

SUBWAY®Restaurants
09.2022 - 04.2023
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Shift Manager

Burger King
06.2021 - 02.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Kept accurate and detailed records of personnel progress and productivity.

Education

High School Diploma -

Agua Fria High School
Avondale, AZ
05.2020

Skills

  • Safe Work Practices
  • Business Operations
  • Company Quality Standards
  • Contractual Obligations

Timeline

Sales Consultant

AutoNation
04.2023 - 06.2023

Sandwich Artist

SUBWAY®Restaurants
09.2022 - 04.2023

Plumber's Assistant

Javier Plumbing And Rooter
03.2022 - Current

Shift Manager

Burger King
06.2021 - 02.2022

High School Diploma -

Agua Fria High School

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