Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hector Rodriguez

Summary

Result driven Supply Chain and Operations leader driving multi-million dollar revenue growth with extensive experience in creating strategies and leading execution of all global supply chain activities, including manufacturing and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Exceptional mentor and coach combined with both business acumen and innate leadership abilities to recruit, build and retain top performing managers and associates.

Overview

21
21
years of professional experience

Work History

Supply Chain Operations: Disruption Resolver

McMaster-Carr
01.2014 - 06.2023
  • Strengthened quality assurance processes by inspecting materials and assessing for 100% customer delivery compliance.
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
  • Organized and maintained correct inventory levels to drive highest turns possible on inventory.
  • Reduced process lags while supervising 5 employees to ensure optimal productivity through training staff on best practices and protocol.
  • Instrumental in lean and continuous improvement efforts to reduce overhead and streamline position to avoid overlap
  • Maintaining a level of quality control in which our customers receive their orders correctly at a rate of 99.95%. Consistently ranked among top in accuracy regardless of department
  • Hazard and Safety coordinator
  • Overhauled method of replenishing bins with supplies by identifying high velocity turning items vs. low turning items and saving about 20% in labor for department
  • Trained new employees on software system, hand RTF, quality control
  • Disruption resolver: first level support with mechanical issues; facilitated difficult orders which require special packaging; review orders to see how it affects the ability to meet customer commitment and the impact of operations throughout
  • Maximize the volume of material allowed in the warehouse by identifying categories closely related
  • Fragile item presentation
  • Collaborative problem solving; Forecasting Models

Store Director

CVS Pharmacy
03.2013 - 01.2014
  • Monitored daily operations and staff performance, providing coaching and guidance when necessary.
  • Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
  • Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
  • Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
  • Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
  • Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
  • Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
  • Established budgets for the store's operating expenses such as payroll costs and utilities bills.
  • Resolved customer complaints quickly and efficiently while upholding corporate values.
  • Analyzed data from various sources such as sales reports, customer feedback surveys., in order to make informed decisions about product selection and pricing.
  • Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
  • Developed systems for tracking employee performance against key metrics such as sales goals or customer satisfaction ratings.
  • Collaborated with other stores in the chain on best practices for increasing efficiency throughout the organization.
  • Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Logistics Executive

Target
09.2005 - 03.2013
  • Instrumental in the complete turnaround of an underperforming store. Through the development and planning of individual and team goals coupled with instituting individual team member accountability a 15% sales increase was recognized
  • Complete turn around of a space constraint warehouse into an efficient well spaced allocated warehouse
  • Complete turn around of KPI and other store metrics to drive operational efficiency
  • Cross trained entire team of 120 team members and supervisors to ensure understanding of processes, but most importantly to create a culture where continual organizational learning is praised and ideas are exchanged freely
  • Reduced payroll expense by 20% and material expense by 15% by continually improving logistics processes and recycling material when possible for future use
  • Developed strong vendor partnerships to ensure product received in warehouse was minimal and maximized on the salesfloor
  • Instrumental in developing best practices for produce/meat delivery for the company
  • Regional and District trainer for store management teams for Logistics/Hardlines/Softlines and Garden.
  • Reduced shrink by 10% by instituting multiple inventories for high shrinkage categories: electronics, cosmetics, and entertainment
  • Enforced safety regulations including OSHA laws and safety precautions
  • Liaison to students at Cal Poly and APU campuses: facilitate and coordinate with Campus Instructor regarding classroom presentations for students highlighting Target leadership and career opportunities, identify potential talent from campuses and arrange on-campus interviews
  • Development of logistics strategic plans for the district during 4th quarter: staffing, space allocation, payroll hour utilization, functional teams, anticipated freight.
  • Hire, develop, mentor, provide-on-going performance feedback to team members. Provide team with orientation, training, coaching, counseling, on-the-job training.

Store Director

Sav-On Drugs
09.2002 - 09.2005
  • Coordinated new store developments and relocation which involved consistent liaison between construction and store to ensure no business disruption
  • Designed and led training for new managers joining the company in the district
  • Reduced shortage by building store awareness and providing training to all team members
  • Built strong partnerships with vendors to ensure all inventory levels were manageable
  • One of a few stores to become a 24 hour store because of strong operational efficiency culture
  • Maintained a high level of customer service standards across all departments in the store.
  • Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.

Education

MBA - Supply Chain

University of Phoenix
Pasadena
06.2005

Bachelor of Arts - Political Science, Psychology, Sociology

University of California, Irvine
Irvine, CA
06.2000

Skills

  • Root Cause Analysis
  • Quality Assurance
  • Project Management
  • P & L Management/Inventory Planning
  • Systems/Process Thinking
  • Budgeting/Payroll Planning
  • Warehouse Management Software
  • Logistics/Replenishment Process
  • Team Leadership, coaching and mentoring
  • Strategic Planning
  • Change Management
  • Employee Engagement

Languages

Spanish
Native or Bilingual

Timeline

Supply Chain Operations: Disruption Resolver

McMaster-Carr
01.2014 - 06.2023

Store Director

CVS Pharmacy
03.2013 - 01.2014

Logistics Executive

Target
09.2005 - 03.2013

Store Director

Sav-On Drugs
09.2002 - 09.2005

MBA - Supply Chain

University of Phoenix

Bachelor of Arts - Political Science, Psychology, Sociology

University of California, Irvine

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Hector Rodriguez