Hector Romo
San Ysidro,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Manager
Xerox Business Solutions (MRC)
01.2018 - 02.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed purchasing, stocking and organizing inventory.
- Controlled costs to keep business operating within budget and increase profits.
- Processed purchasing requisitions and created corresponding purchase orders.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Coordinated with operational and purchasing teams for optimum service.
- Provided support to sales, business offices and purchasing teams.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Matched purchase orders with invoices and recorded necessary information.
Parts Manager
Xerox Business Solutions (MRC)
01.2015 - 12.2017
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
Parts Clerk
MR COPY (MRC)
06.2013 - 01.2015
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
- Assisted in the development of training materials for new employees, contributing to their quick integration into the team.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
Warehouse Manager
Owens & Minor
01.2008 - 12.2012
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Made sure proper inventory was stocked to fufill Medical supply orders.
Inventory Control Supervisor
Owens & Minor
01.2005 - 12.2007
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
- Implemented barcode scanning system to improve inventory tracking and reduce manual data entry errors.
- Streamlined warehouse operations by implementing efficient inventory control processes and procedures.
- Coordinated cross-functional teams for successful execution of annual physical inventories and reconciliation activities.
Customer Service
Owens & Minor
01.2004 - 01.2005
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Developed a deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Inventory Coordinator
Owens & Minor
01.2004 - 01.2005
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Investigated and resolved variances in inventory counts on monthly basis.
- Performed full inventory counts every day.
- Reconciliate discrepancies
Education
Criminal Justice
Southwestern College
Chula Vista, CAHigh School Diploma -
Mar Vista High School
Imperial Beach, CA06.1996
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Performance Management
- Policy Implementation
- Schedule Preparation
- Business Administration
- Negotiation
- Product Management
- Expectation setting
- Expense Tracking
- Customer Service
- Decision-Making
- Computer Skills
- Hiring and Training
- Managing Operations and Efficiency
- Multi Forklift Driver
- Truck Driver
Languages
Spanish
Native or Bilingual
Timeline
Manager
Xerox Business Solutions (MRC)
01.2018 - 02.2024
Parts Manager
Xerox Business Solutions (MRC)
01.2015 - 12.2017
Parts Clerk
MR COPY (MRC)
06.2013 - 01.2015
Warehouse Manager
Owens & Minor
01.2008 - 12.2012
Inventory Control Supervisor
Owens & Minor
01.2005 - 12.2007
Customer Service
Owens & Minor
01.2004 - 01.2005
Inventory Coordinator
Owens & Minor
01.2004 - 01.2005
Criminal Justice
Southwestern College
High School Diploma -
Mar Vista High School
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