Hector Ronnie
Sales Professional
Wimauma,FL
Summary
Dynamic sales specialist adept at cultivating customer rapport to drive engagement. Demonstrated history of fostering strong customer relationships consistently achieving sales targets. Dedicated to delivering unparalleled customer service and surpassing sales objectives.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Store Manager/Sales Manager
AT&T
Largo, FL
04.2024 - Current
- Revitalized store performance
- Established new team, aligning store standards with company directives and objectives
- Mentored and cultivated team proficiency in customer relations, sales strategies, and operational excellence
- Surpassed sales targets consistently
- Engineered highly effective employee retention strategy, resulting in significant reductions in staff turnover rates
Store Manager/Sales Manager
AT&T
Apollo Beach, FL
10.2023 - 04.2024
- Spearheaded launch of new store
- Achieved top sales ranking for Q4 2023
- Pioneered successful opening of #1 white space store in FL, excelling in both sales and customer service
- Orchestrated profit maximization across all business facets
- Mentored and empowered employees for heightened efficiency and performance
- Oversaw store operations with meticulous attention to detail
- Developed and managed store schedules to optimize productivity
- Provided robust support to team and actively engaged with customers
- Conducted comprehensive role-playing exercises to ensure superior customer experiences
- Directed team of 7 employees, plus assistant manager, and imparted extensive training sales strategies, merchandising and organizational protocols
Assistant Manager
AT&T
Riverview, FL
02.2023 - 10.2023
- Ranked among top 3 performers in sales across company as assistant manager
- Contributed to store inventory management, coaching, and fostering customer relationships
- Drove consistent month-over-month growth in sales revenue through development and execution of impactful sales strategies
- Cultivated enduring customer connections through exemplary customer service
- Elevated employee morale by acknowledging exceptional performance and commemorating team achievements
Life Insurance Agent
North American Senior Benefits
Arlington, TX
11.2020 - 02.2023
- Cultivated robust customer relationships, ensuring exceptional standards of service delivery
- Achieved stellar persistency and placement scores, reflecting dedication and effectiveness
- Executed door-to-door sales, achieving remarkable conversion rates and ensuring utmost customer satisfaction
- Spearheaded acquisition of new accounts through targeted prospecting and proficient cold-calling strategies
- Formulated and managed customer databases, optimizing interactions and sales tracking
- Fostered enduring client bonds through personalized service and continuous support for their insurance needs
- Engaged in ongoing education and workshops to enhance expertise within insurance industry
- Surpassed sales objectives consistently, significantly enhancing agency or firm's performance
Health Insurance Advisor
US Health Advisors, Life And Health Insurance
Tampa, FL
07.2018 - 11.2020
- Surpassed sales targets consistently by diligently following up with prospects and employing upselling and cross-selling techniques for existing clients
- Utilized CRM to efficiently manage leads and communicate with potential clients
- Employed probing questions to identify optimal solutions and tailor offering to customers needs
- Delivered exceptional post-sales support, promptly addressing inquiries and ensuring high satisfaction levels
- Conducted needs analyses to gather essential information for making tailored health insurance products recommendations
- Educated clients on policy features, advantages, and disadvantages to drive insurance sales
- Implemented daily outreach initiatives, consistently maintaining high-volume call rate to optimize talk time and actively engage leads, expediting sales cycle effectively
Education
High School Diploma -
East Bay High School
Gibsonton, FLSkills
Prospecting
Negotiation
Follow-up
Problem-solving
Decision-making
Resilience
Adaptability
Active Listening
Phone Etiquette
Customer Relations
Revenue Growth
Sales expertise
Staff hiring
Schedule Management
Inventory Control
Team leadership and coaching
Accomplishments
- 2023 - Q4 #1 Ranked store
- 2023 - #1 Ranked store opening
- Summit Winner (Company Trip)
- $1,000,000 + in personal issued business
Certification
2-15 Health & Life License (25 States)
Timeline
Store Manager/Sales Manager
AT&T
04.2024 - Current
Store Manager/Sales Manager
AT&T
10.2023 - 04.2024
Assistant Manager
AT&T
02.2023 - 10.2023
Life Insurance Agent
North American Senior Benefits
11.2020 - 02.2023
Health Insurance Advisor
US Health Advisors, Life And Health Insurance
07.2018 - 11.2020
High School Diploma -
East Bay High School