Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hector Rosario

Jefferson,MD

Summary

Dynamic Assistant Store Manager with a proven track record at East Coast Hockey, excelling in inventory control and customer service. Enhanced team productivity through effective mentoring, resulting in improved customer satisfaction ratings. Skilled in strategic merchandising and relationship building, driving sales growth and fostering a positive work environment.

Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Diligent Inventory Management with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Inventory management position. Ready to help team achieve company goals.

Overview

24
24
years of professional experience

Work History

Assistant Store Manager

East Coast Hockey/For Sports LLC
03.2002 - Current
  • Supervised daily operations to ensure optimal store performance and customer satisfaction.
  • Trained and mentored staff, enhancing team productivity and service quality.
  • Managed inventory control processes, reducing stock discrepancies through effective organization.
  • Implemented new merchandising strategies to improve product visibility and sales engagement.
  • Developed training programs for new employees, fostering a culture of continuous learning.
  • Analyzed sales data to identify trends and inform strategic decision-making for promotions.
  • Resolved customer issues promptly, ensuring positive experiences and repeat business.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Collaborated with upper management on store initiatives, aligning goals with corporate objectives.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Usa Hockey Official and Scheduler

Southeastern Hockey Official Association(SHOA)
09.2001 - Current
  • Receive schedules from youth, high school and adult league from programs for designated rink assignment given by my association(SHOA). Input games into ArbiterSports and schedule officials into games based on availability , experience of officials based on the level of hockey games.
  • Officiated competitive hockey games, ensuring adherence to rules and regulations.
  • Collaborated with coaches and players to resolve on-ice disputes effectively.
  • Trained and mentored new officials on game procedures and best practices.
  • Assessed player conduct to maintain fair play and sportsmanship standards.
  • Evaluated game situations quickly to make informed, timely decisions under pressure.
  • Participated in continual professional development to enhance officiating skills and knowledge.
  • Implemented strategies for improved game management and player safety protocols.
  • Communicated consistently with team members to coordinate officiating responsibilities during events.
  • Improved game fairness by enforcing rules and regulations during hockey matches.
  • Contributed to the development of new officials through mentorship and support within the referee community.
  • Maintained up-to-date knowledge of rule changes and league guidelines through continuous professional development.
  • Developed strong rapport with coaching staff, fostering open communication and trust in officiating decisions.
  • Strengthened relationships with team captains, facilitating clear communication of expectations from both sides.
  • Ensured accurate scorekeeping for competitive integrity and clear communication of results with coaches and teams.
  • Optimized game flow by making quick, informed decisions regarding penalties, goals, and other critical moments during play.
  • Performed pre-game inspections of equipment and facilities, ensuring optimal conditions for fair competition.
  • Increased efficiency by conducting timely reviews of game footage to analyze performance as an official.
  • Implemented best practices for officiating, constantly striving to improve both accuracy and consistency in decision making
  • Upheld high standards for personal fitness, meeting physical demands required for effective officiating throughout each match.
  • Enhanced player safety by monitoring gameplay and promptly addressing any hazards or rule violations.
  • Leveraged excellent communication skills to address questions or concerns from coaches, players, and other stakeholders.
  • Promoted sportsmanship among players by enforcing respectful conduct on the ice at all times.
  • Demonstrated adaptability when faced with unexpected scheduling or logistical challenges during games or tournaments.
  • Provided constructive feedback to players regarding rule infractions and opportunities for improvement.
  • Assisted in training sessions for new referees, providing guidance on best practices for officiating hockey games.
  • Collaborated with fellow officials to ensure consistent enforcement of rules across all games in the league.
  • Supported event organizers in ensuring smooth operations during tournaments or special events involving hockey games.
  • Managed conflicts effectively, mediating disputes between players, coaches, and other officials to maintain a positive game environment.
  • Enforced safety rules to protect players from game injuries.
  • Tracked and reported game statistics to scorekeeper during games.
  • Upheld gameplay practices and league requirements for refereed games.
  • Assessed game penalties for rule violations and ejected players with serious conduct violations.
  • Checked rink for debris and secured gates before commencing gameplay.
  • Documented fights, threats and damages in reports to management.
  • Coordinated exact start, stop and period break schedules for games.
  • Inspected player equipment before games to assess participant safety and legal compliance.
  • Responded promptly to injuries and helped coordinate medical care and rule enforcement responses.
  • Promoted good sportsmanship among players.
  • Controlled game flow to maintain safe and fair environment.
  • Provided safe playing environment for players by monitoring activity.
  • Communicated with fans, coaches, players, and other umpires.
  • Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
  • Made judgment calls on unsportsmanlike behavior and other violations.
  • Educated athletes, coaches and fellow officials about game rules and regulations.
  • Interpreted and applied rules and regulations in sports.
  • Explained and taught regulations and rules to players and coaches.
  • Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
  • Notified players, coaches and officiating team of rule infractions and relevant penalties.
  • Assessed players and equipment to verify conformance to event rules and safety standards.
  • Trained and mentored new referees and other sports officials.
  • Investigated and reported on any misconduct of players or coaches.
  • Inspected sporting equipment for compliance with safety and event regulations.
  • Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
  • Assisted in developing new and updated rules and regulations to increase game performance and challenges.
  • Examined game tapes to assess and provide feedback on performance of officials.

Education

No Degree - General Studies

Montgomery College Rockville, Md
Rockville, MD
05.1992

Skills

  • Customer service
  • Inventory control
  • Retail operations
  • Customer relations
  • Store opening and closing
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • POS systems
  • Pricing and markdowns
  • Display setup
  • Sales techniques
  • Stock rotations
  • Order management
  • Workforce management
  • Cost control
  • Vendor management
  • Problem-solving
  • Inventory counting
  • Attention to detail
  • Customer experience

Timeline

Assistant Store Manager

East Coast Hockey/For Sports LLC
03.2002 - Current

Usa Hockey Official and Scheduler

Southeastern Hockey Official Association(SHOA)
09.2001 - Current

No Degree - General Studies

Montgomery College Rockville, Md

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