Hector Rueda
Harrison,NJ
Summary
Hardworking and self-motivated team player with exceptional analytical and communication skills. Possessing 8 years of comprehensive experience in customer service, I excel in sales negotiation, ensuring customer satisfaction, and leveraging MS Office tools to streamline operations. Known for fostering positive relationships with clients and colleagues alike, I am committed to delivering outstanding results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Import Coordinator/Dispatcher
Vanguard Logistics Services
Linden, NJ
05.2021 - Current
- Providing customer service, addressing inquiries and resolving issues with a proactive and problem-solving approach
- Demonstrated effective communication skills by responding to customer inquiries via phone and email, following established protocols
- Ensured customer satisfaction by conducting follow-up conversations to address overall experience
- Offered valuable insights on transportation options, carriers, and optimal shipping routes.
- Collaborated with vendors to ensure timely delivery of imported goods.
Assistant Manager
Aeropostale
Edison
10.2019 - 05.2021
- Cultivated positive customer interactions, aiding clients in selecting products tailored to their needs and preferences
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assured customer satisfaction through monitoring of sales activities and service quality
- Planned store layouts and designed visually appealing displays to enhance customer engagement
- Managed employee schedules by aligning with staff availability and handling time-off requests promptly.
Sales Associate
Aeropostale
Elizabeth
11.2016 - 10.2019
- Welcomed customers with a warm and friendly demeanor, engaging in meaningful conversations to understand their requirements
- Collaborated with loss prevention to uphold security standards, reporting suspicious activities, and contributing to theft prevention efforts
- Elevated customer experiences by delivering personalized assistance and ensuring seamless merchandise preparation for purchase.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
High School Diploma -
Harrison High School
Harrison, NJ06-2017
Criminal Justice -
Rutgers University-Newark
Skills
- Proficient in Microsoft 365 ( Excel, Word)
- Data Analysis
- Adaptability
- Reliability
- Time Management
- Analytical Problem Solving
- Language Proficiency ( English, Spanish)
Timeline
Import Coordinator/Dispatcher
Vanguard Logistics Services
05.2021 - Current
Assistant Manager
Aeropostale
10.2019 - 05.2021
Sales Associate
Aeropostale
11.2016 - 10.2019
High School Diploma -
Harrison High School
Criminal Justice -
Rutgers University-Newark
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