Hector Sabogal

I was responsible for creating an exceptional dining experience for our guests. My primary role was to take orders, serve food and beverages, and ensure guest satisfaction. I was the face of our establishment, representing our commitment to delivering outstanding service.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Maintained a thorough understanding of the store's merchandise, including features, benefits, pricing, and availability.
• Actively engaged customers to promote products, upsell, and cross-sell items to maximize sales and meet store targets.
• Monitored stock levels, conducted inventory counts, and assisted in replenishing inventory as needed. Reported discrepancies and damaged items to management.
• Accurately handled cash transactions, processed credit/debit card payments, and provided customers with receipts.

• Maintained speed of service for food orders while minimizing errors and complaints.
• Delivered correct food items to tables according to order documentation.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Cleared tables immediately after guests left in preparation for next party.
• Trained and mentored newly hired employees to explain process flow and safety procedures.
• Answered questions from restaurant patrons regarding menu items.
• Organized and replenished supplies at food stations to optimize team performance.
• Cultivated warm relationships with regular customers.