HECTOR SAEZ
Las Vegas
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Far West Restaurants - Wingstop
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Shift Leader
Juice Press
07.2022 - 10.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties.
- Assisted in training new employees on shift operations.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, discussing ordering supplies with manager when necessary, and ensuring product quality was up to standard prior to use or sale.
- Performed basic maintenance tasks such as manually putting shelves together.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Crew Member
Pieology Pizzeria
07.2021 - 07.2022
- Informed customers about menu items and ingredients.
- Handled cashier tasks such as taking orders and giving change.
- Restocked supplies including food items and utensils.
- Maintained cleanliness of restaurant by sweeping floors.
- Supported food prep processes for desserts and salads.
- Operated kitchen equipment following safety protocols.
- Delivered outstanding customer service for positive atmosphere.
- Ensured compliance with health department food handling standards.
- Set up dining area with necessary items prior to guest arrival.
Education
High School Diploma -
Liberty High School
Henderson, NV05.2022
Skills
- Customer Service Management
- Positive Attitude
- Training Assistance
- Production Reporting
- Operations Support
- Team leadership
- Task delegation
Timeline
Assistant Manager
Far West Restaurants - Wingstop
10.2023 - Current
Shift Leader
Juice Press
07.2022 - 10.2023
Crew Member
Pieology Pizzeria
07.2021 - 07.2022
High School Diploma -
Liberty High School
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