Hector Salgado
McHenry,IL
Summary
Skilled Automotive Service Technician and Parts Specialist with a proven track record at Loeber Motors Mercedes Benz, enhancing sales and customer satisfaction through expert vehicle maintenance, including advanced diagnostics and preventive maintenance. Demonstrates exceptional teamwork and communication skills, contributing to a significant increase in service efficiency. ensuring optimal vehicle performance.
Overview
5
5
years of professional experience
Work History
Automotive Service Technician
Loeber Motors Mercedes Benz
2023.01 - Current
- Changed, rotated, and balanced tires on different types of Mercedes Benz vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Contributed to team success by sharing technical expertise during challenging diagnostic scenarios or difficult repairs.
Automotive Parts Specialist
Knauz Mercedes Benz
2021.04 - 2023.01
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Served customers in-store and by telephone to answer questions and place orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Tracked parts use and charged items to customer accounts for billing.
- Utilized computer systems to efficiently manage orders, track inventory levels, and generate reports for management review.
- Issued parts to technicians to complete customers' repairs.
Automotive Parts Specialist
Motorwerks Mercedes Benz Of Barrington
2019.12 - 2021.04
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Education
Associate in Automotive Technology - Automotive Technology
McHenry County College
Crystal Lake, IL12.2025
High School Diploma -
Mchenry West Campus
McHenry, IL05.2018
Skills
- Vehicle maintenance and repair
- Battery Services
- Fuel systems
- Tire Services
- Automotive Maintenance
- Fluid Exchanges
- Alignment Services
- Brake Systems
- Preventive Maintenance
- Replacing parts
Timeline
Automotive Service Technician
Loeber Motors Mercedes Benz
2023.01 - Current
Automotive Parts Specialist
Knauz Mercedes Benz
2021.04 - 2023.01
Automotive Parts Specialist
Motorwerks Mercedes Benz Of Barrington
2019.12 - 2021.04
Associate in Automotive Technology - Automotive Technology
McHenry County College
High School Diploma -
Mchenry West Campus
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