Hector Sanchez
Ontario,CA
Summary
15 Years of experience in the retail industry. Proven track record of delivering outstanding customer service and meeting sales targets. Strong communication and problem-solving abilities. Knowledgeable in product displays, inventory management, and POS systems. Ability to work well in a team and adapt quickly to changing environments.
Overview
19
19
years of professional experience
Work History
Apple Specialist
Apple
08.2024 - Current
- Educated customers on device usage, ensuring seamless integration into their daily lives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean, organized displays to showcase Apple products effectively and attractively to customers.
- Boosted sales performance through the effective demonstration of product features and benefits.
Amazon Flex Driver
Amazon
05.2022 - Current
- Successfully completed 15,000 deliveries
- Utilized GPS navigation and delivery apps to ensure accurate and timely deliveries
- Demonstrated exceptional communication skills in interacting with customers and addressing any delivery-related concerns
- Maintained high level of professionalism and represented Amazon in a positive manner
- Adapted quickly to dynamic delivery schedules and handled last-minute changes effectively.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills
- Delivered goods and products to customer on time and in excellent condition
Team Leader
Target
11.2016 - 01.2023
- Lead and supervise team of 60 in achieving daily/weekly/monthly targets
- Develop and implement strategies to improve team productivity
- Conduct regular team meetings to communicate goals, provide feedback, and address any issues or concerns
- Conducted performance evaluations and provided constructive feedback to team members
- Collaborate with cross-functional teams to ensure smooth workflow and process improvement
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop action plans accordingly
- Train new team members and provide ongoing coaching to foster professional growth and development
- Collaborated with upper management to set team goals and targets aligned with company objectives
- Resolved customer issues and complaints in timely and satisfactory manner.
Facility Manager
Odyssey Theatre Ensemble
02.2013 - 09.2016
- Collaborate with production teams to ensure smooth load-ins, setups, and load-outs of stage sets, props, and equipment
- Coordinated with production teams and stage managers to ensure smooth and efficient performances
- Oversee implementation of safety protocols and emergency procedures, ensuring well-being of all theater occupants
- Conducted regular inspections to identify and address maintenance needs promptly
- Developed and maintained positive relationships with staff, vendors, and stakeholders.
- Supervised staff of 15 in day-to-day activities
- Maintained inventory and ordered supplies to keep facility resources readily available
Store Supervisor
Toys R Us Express
08.2010 - 01.2013
- Lead and supervise team of 20 retail associates to achieve sales targets and deliver outstanding customer service
- Train and mentor new team members, ensuring they are equipped with product knowledge and excellent customer interaction skills
- Monitor inventory levels, restocking shelves as needed, and coordinate with team to maintain adequate stock levels
- Implement visual merchandising strategies to create an attractive and organized store layout, maximizing product visibility and driving sales
- Conduct regular performance evaluations and provide constructive feedback to team members to encourage professional growth
- Handle customer inquiries, concerns, and complaints in a courteous and efficient manner, striving to resolve issues to customers' satisfaction
- Ensure compliance with company policies, safety guidelines, and operational procedures.
Entertainment Specialist
Target
08.2005 - 03.2010
- Provide exceptional customer service by assisting guests in the entertainment department, including video games, movies, music, and electronics
- Offer expert product knowledge and recommendations to customers, guiding them in their purchasing decisions
- Collaborate with vendors and internal teams to ensure the availability of the latest entertainment products and exclusive merchandise
- Monitor inventory levels and restock shelves to ensure the store is well-stocked and visually appealing at all times
- Assisted in inventory management tasks, including receiving, stocking, and auditing merchandise.
- Created and maintained detailed reports of daily, weekly and monthly operations
Education
High School Diploma -
Fairfax Senior High
2005
Skills
- Customer Service Excellence
- Sales and Upselling Techniques
- Problem Solving and Adaptability
- Team Leadership and Supervision
- Time Management
- Customer Rapport
- Verbal and Written Communication
- Route Logs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Apple Specialist
Apple
08.2024 - Current
Amazon Flex Driver
Amazon
05.2022 - Current
Team Leader
Target
11.2016 - 01.2023
Facility Manager
Odyssey Theatre Ensemble
02.2013 - 09.2016
Store Supervisor
Toys R Us Express
08.2010 - 01.2013
Entertainment Specialist
Target
08.2005 - 03.2010
High School Diploma -
Fairfax Senior High
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