Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Hector Sandoval

Azusa,CA

Summary

Customer-oriented sales professional with 13 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. High-energy sales leader with proven relationship-building skills and significant background working with customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise.

Overview

12
12
years of professional experience

Work History

Sales Expert

Berts Mega Mall
Covina, CA
04.2018 - Current
  • Provided technical advice and support for clients regarding products and services.
  • Listened to customer needs to identify and recommend best products and services.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise.
  • Called potential customers to assess business needs and present value propositions.
  • Greeted and assisted customers to foster positive experiences.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Engaged customers in friendly, professional dialogue to determine needs.

Assistant Store Manager

Warehouse Shoe Sale
La Puente, CA
01.2012 - 04.2018
  • Delegated work to staff, setting priorities and goals.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Child Development

Citrus College
Glendora, CA

Skills

  • Customer Service
  • Product and Service Sales
  • Relationship Building
  • Sales Expertise
  • Interpersonal Communication Skills
  • Telephone Etiquette
  • Call Handling

Languages

Spanish
Native/ Bilingual

Affiliations

Gardening, Spending time with family, Taking care of my farm animals, Building cars.

References

References available upon request.

Timeline

Sales Expert

Berts Mega Mall
04.2018 - Current

Assistant Store Manager

Warehouse Shoe Sale
01.2012 - 04.2018

Child Development

Citrus College

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Hector Sandoval