Hector Santiago Ulloa

- Make sure everything was ready for the opening ( music surround system, checking rooms including organization and cleanliness, professional products, check air conditioning for room and reception, fill up the infusers around the spa).

- Check the schedule make sure all the appointments are coordinated in times.

- Make sure the cabin is settled up for each kind of treatment.

- Contact with providers.

-Inventory.

-Customer service

-Explain and recommend products to clients as well as the benifits they would have including all kind of treatments.

- training the new team members

-Product Orders.

-Problem Resolution

- Check that there were enough clean towels and sheets

- Managed payroll

- Cleaning Inspection, including cabins, bathroom, sauna, reception, laundry.

• Updated databases and spreadsheets regularly to track progress
• Maintained scheduling and event calendars for staff meetings, parties and important deadlines
• Answered customer questions about available products and services
• Helped maintain office organization for aesthetic appeal and easy access to supplies
• Directed calls based on query type to streamline support
• Supported workflow of daily administrative tasks to achieve targets and deadlines
• Welcomed guests, issued passes and took incoming phone calls at reception
• Received and distributed incoming mail and digital correspondence
• Entered information onto digital systems to maintain data quality and accuracy
• Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel
• Coordinated appointments and schedules for executive staff members.

• Enhanced customer satisfaction with fast, knowledgeable service
• Built trusting relationship with customers to better understand needs
• Collaborated with colleagues and co-workers to deliver quality customer experience
• Answered inbound calls to handle various concerns, set appointments and close sales
• Managed customer calls efficiently in fast-paced call center environment
• Documented, researched and resolved customer service issues
• Collaborated across departments to resolve customer-related issues
• Handled customer inquiries, payments and service requests
• Anticipated needs and resolved problems to keep customers happy
• Met personal, team and company goals in customer service environment
• Delivered fast and friendly service to handle questions and service complaints
• Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.