HECTOR SANTOS

• Reduced total supply costs by 33%, lowering the monthly budget from $3,000 to $2,000 by creating and implementing an Excel-based ordering and tracking system.
• Brought EcoSure visit ratings from a 2 to a 1, establishing consistent food safety systems and structured daily, weekly, and monthly cleaning routines.
• Cut vendor labor costs by $2,000 per month by learning to independently repair and maintain all in-store equipment - including grills, fryers, toasters, coolers, freezers, ice machines, and drink systems.
• Increased equipment uptime by 25% through preventive maintenance tracking and vendor coordination.
• Built strong relationships with vendors and guests, improving customer service, trust, and negotiating power for better deals and faster service.
• Trained over 60% of the kitchen staff on how to troubleshoot and identify equipment issues, promoting self-sufficiency and faster problem resolution.
• Led weekly Back-of-House meetings to review performance, CEM scores, and cost efficiency goals.
• Oversaw inventory management, truck orders, and vendor invoices, ensuring accountability and budget accuracy.
• Known for fostering open communication, integrity, and teamwork - helping create a workplace where people feel heard, respected, and motivated to do their best.
• Experienced in cash handling and system entry, ensuring accuracy and accountability in daily financial operations.

- Worked with my father on small plumbing and HVAC jobs.

- Learned the basics of plumbing including tools and parts associated with plumbing

- Learned how to install air ducts to air vents and AC Unit

- Knowledge on what to look for under crawl space if residential AC Unit isn't working