Summary
Overview
Work History
Education
Skills
Awards
NYS Notary
Languages
Timeline
Generic

HECTOR SOJOS

Brooklyn,NY

Summary

Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.

Overview

24
24
years of professional experience

Work History

Team Leader, Logistics

Carvana
08.2020 - 06.2025
  • Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
  • Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
  • Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
  • Managed a diverse team, ensuring clear communication and collaboration for successful project completion.
  • Fostered a positive work environment through effective leadership, encouraging continuous improvement among team members.
  • Conducted regular performance evaluations for staff members, identifying strengths and areas needing improvement while setting achievable objectives for career advancement opportunities genuinely .

Customer Service Representative

GEICO, Government Employees Insurance
02.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.

Personal Banker / Small Business Specialist / Manager on Duty

Chase Bank
08.2010 - 04.2017
  • The primary duty is to keep in touch with the clients to ensure that all the banking needs are met and to ensure a long term association with the client is to establish the harmonious relations with the clients. Day to day duties included opening personal and business accounts, becoming familiar with company's policy and procedures and comply with regulatory procedures. Was in charge with opening procedures to ensure bank safety.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Boosted sales of bank products through effective cross-selling and up-selling techniques.
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.

Sales Associate

Sprint PCS
06.2008 - 07.2010
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Established New accounts and set up wireless service to existing and new customer. Explained and educated customer on how to use new devices. Prevented store losses using awareness, attention to detail and integrity. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

Membership Consultant

Town Sports International
02.2003 - 05.2008
  • Managed quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and phone. Welcomed new and prospective members interested in joining the club, gave club tour and showed all the amenities that are included in the club. Interviewed customer and asked they questions to overcome objections and make an aggressive closing on the sale.

Assistant Manager

Town Sports International
11.2001 - 02.2003
  • As the Assistant Manager I was responsible in the day to day administration. Supervised the front desk and cleaning staff. Created the schedule for the staff to ensure complete coverage. Conducted quality control check to ensure club is clean. Ensure that all equipment was in working order. Made daily bank deposit and maintained account audit on a weekly basis. Stepped in when General Manager was not in.

Education

Some College (No Degree) - Forensic Psychology

John Jay College
New York City, NY

High School Diploma - undefined

International HS
Long Island City, NY
01.1992

Skills

  • Strong organizational skills
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Telephone inquiries specialist
  • Operational efficiency
  • Training and mentoring
  • Safety management
  • Employee supervision
  • Team management

Awards

National Achiever Honors (Chase Bank)

NYS Notary

In New York, a notary public's primary duties involve witnessing signatures, administering oaths and affirmations, and taking affidavits and depositions. They also certify acknowledgments of deeds, mortgages, and other legal documents, ensuring the authenticity of signatures and identity verification

Languages

Spanish
Native or Bilingual

Timeline

Team Leader, Logistics

Carvana
08.2020 - 06.2025

Customer Service Representative

GEICO, Government Employees Insurance
02.2019 - 03.2020

Personal Banker / Small Business Specialist / Manager on Duty

Chase Bank
08.2010 - 04.2017

Sales Associate

Sprint PCS
06.2008 - 07.2010

Membership Consultant

Town Sports International
02.2003 - 05.2008

Assistant Manager

Town Sports International
11.2001 - 02.2003

High School Diploma - undefined

International HS

Some College (No Degree) - Forensic Psychology

John Jay College

Similar Profiles

CREATE PROFILE