Hector Sola
Miami,FL
Summary
Dynamic leader with proven expertise in fostering client relationships and enhancing operational efficiency, notably at Citibank. Excelled in decision-making and team collaboration, achieving significant client retention through personalized banking solutions. Skilled in schedule preparation and worker training, adept at driving performance and compliance.
Overview
15
15
years of professional experience
Work History
Personal Banker
Citibank
09.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Handle a book of business of 1000+ clients maintaining client contact and relationships with the company.
- Handling mega branch while manager is off duty. In charge that branch operations and sales run smoothly.
Area Banker
Citibank
08.2021 - 09.2022
- Evaluated client financial positions and identified most appropriate banking products.
- Opened, closed and updated accounts for customers.
- Assisted clients with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
Assistant Service Manager
Big Lots Stores, Inc.
11.2018 - 08.2021
- Maintained effective customer service by responding to service requests quickly to increase overall sales
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Met with customers to discuss service needs and offer available solutions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Created customer support strategy to increase customer retention.
- Monitored security and handled incidents calmly.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Furniture Manager
Big Lots Stores, Inc.
09.2016 - 11.2018
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Communicated with clients to find and design layout best suited for client needs and location.
Assistant Manager
Dollar Tree Stores
05.2010 - 09.2016
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas every to identify and proactively resolve issues negatively impacting operations.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
High School Diploma -
Jose Antonio Boizan
Cuba06.2009
Skills
- Schedule Preparation
- Decision Making
- Worker Training
- Team Collaboration
Languages
Spanish
English
Timeline
Personal Banker
Citibank
09.2022 - Current
Area Banker
Citibank
08.2021 - 09.2022
Assistant Service Manager
Big Lots Stores, Inc.
11.2018 - 08.2021
Furniture Manager
Big Lots Stores, Inc.
09.2016 - 11.2018
Assistant Manager
Dollar Tree Stores
05.2010 - 09.2016
High School Diploma -
Jose Antonio Boizan
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