Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hector Suchite

Phoenix,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Field Sales Supervisor Mass Markets

Lumen
02.2021 - 11.2023
  • Remotely managed, coached and developed outbound sales employees to meet and exceed monthly sales goals in a fast-paced call center environment
  • Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
  • Coached sales representatives to resolve issues and foster and build relationships.
  • Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
  • Performed root cause analysis, created corrective plans of action and furnished objective evidence to deliver accurate results.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Monitored daily sales performance and provided feedback to each team member.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Developed and implemented incentive programs to increase sales and customer loyalty.

Consumer Sales Supervisor

Lumen
12.2005 - 01.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Performance managed employees in a bargained for work environment.
  • Monitored workflow to improve employee time management and increase productivity.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Corporate Trainer

Lumen
08.2004 - 11.2004
  • Was certified as a corporate trainer in Lakewood, CO
  • Trained and mentored 16 new hires to fulfill inbound bilingual sales and care roles in call center environment.
  • Trained consultative sales model and behaviors necessary to be successful and meet sales goals and key performance metrics
  • Collaborated with management to promote a team mindset and to establish professional relationships to foster employee engagement.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Created training programs and instructional materials to further educate personnel.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Provided coaching and mentoring to employees.

Bilingual Sales and Care Consultant

Lumen
09.2003 - 08.2004
  • Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
  • Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
  • Prepared documents and reports for clinical reviews and discharge plans.
  • Documented activities and progress in electronic medical record per defined policy and procedures.
  • Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.
  • Recorded accurate and efficient records in customer database.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Bachelor of Arts - Spanish

Arizona State University
Tempe, AZ
05.2001

Bachelor of Science - Justice Studies

Arizona State University
Tempe, AZ
05.2001

Skills

  • Mentoring
  • Recruiting
  • Hiring
  • Forecasting
  • Coaching
  • Performance Management
  • New Business Generation
  • Public Speaking
  • Complaint Resolution
  • Account Penetration
  • Business Development
  • Sales Tactics
  • Customer Retention
  • Marketing
  • Lead Generation
  • Employee Coaching
  • Product and Service Sales
  • Business Planning
  • Staffing and Scheduling
  • Performance Evaluation

Timeline

Field Sales Supervisor Mass Markets

Lumen
02.2021 - 11.2023

Consumer Sales Supervisor

Lumen
12.2005 - 01.2021

Corporate Trainer

Lumen
08.2004 - 11.2004

Bilingual Sales and Care Consultant

Lumen
09.2003 - 08.2004

Bachelor of Arts - Spanish

Arizona State University

Bachelor of Science - Justice Studies

Arizona State University

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Hector Suchite