Hector Tirado
New Milford,USA
Summary
Strong leader, Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Owner/Teacher/Assistant
A Star Is Rising Early Learning Center
09.2019 - 06.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Transportation Expeditor
United Airlines
07.2014 - 09.2018
- Retrieve all equipment for specified aircrafts and flights
- Make sure liquor and meals are on the dock in a timely manner so driver can leave base ensuring no delays
- Assist driver with loading catering trucks
- Cater aircrafts when necessary
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Follow all safety regulations to ensure processes are done safely and efficiently
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
Anti-Crime Officer / Street Narcotics Enforcement Officer/ Police Officer
New York City Police Department
01.2004 - 05.2012
- Conducted visual surveillance (CCTV operations) and inspected potential buy and criminal locations
- Routinely patrolled city streets in assigned areas throughout the Brooklyn territories to prevent criminal activity
- Retrieved illegal contraband and drugs and processed court prosecution of defendants
- Compiled thorough documentations and developed comprehensive reports of each case for assigned investigator
- Interrogated various prisoners to gather information regarding possible drug sale or contraband locations
- Interviewed confidential informants to obtain necessary information
- Implemented tactical plans and expertly acquired and carried out search warrants for illegal guns and drugs
- Handled and operated surveillance vehicles in areas of high crime territories
- Gathered preliminary information on criminal calls
- Worked with the Federal Bureau of Investigation (FBI) to strengthen overall performance
- Secured the safety of the public by providing roadside assistance for disabled cars and streamlined traffic flow
Dietary / Service Aide
Kings County Hospital Center
09.2003 - 01.2004
- Prepared and maintained patients meals
- Delivered meals in a timely manner
- Received shipments of all hospital food
Recruiter/Admissions Representative
Caliber Training Institute
09.2001 - 12.2001
- Enrolled students
- Instilled a sense of confidence to potential students that their needs would be met
- Maintained business contact database
- Maintained attendance and school schedule
Administrative Assistant/Accounts Receivable
Quality Letter Service
01.2001 - 09.2001
- Assisted in preparing presentations
- Utilized various computer software
- Assisted in preparing contracts
- Managed busy calendar and organize appointments
- Answered high volume telephones
- Implemented strategies for reducing delinquent account balances without damaging client relationships.
- Reconciled customer accounts regularly, identifying errors and making necessary adjustments for accurate recordkeeping.
- Enhanced office efficiency by organizing filing systems and managing correspondence.
Education
Associates Degree - Business Administration- Management/Marketing
Katherine Gibbs College
New York, NYSkills
- Strong organization
- Teamwork and collaboration
- Problem-solving
- Effective time management
- Attention to detail
- Excellent communication
- Self motivation
- Computer literacy
- Innovation and creativity
- Resourcefulness and initiative
Timeline
Owner/Teacher/Assistant
A Star Is Rising Early Learning Center
09.2019 - 06.2023
Transportation Expeditor
United Airlines
07.2014 - 09.2018
Anti-Crime Officer / Street Narcotics Enforcement Officer/ Police Officer
New York City Police Department
01.2004 - 05.2012
Dietary / Service Aide
Kings County Hospital Center
09.2003 - 01.2004
Recruiter/Admissions Representative
Caliber Training Institute
09.2001 - 12.2001
Administrative Assistant/Accounts Receivable
Quality Letter Service
01.2001 - 09.2001
Associates Degree - Business Administration- Management/Marketing
Katherine Gibbs College
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