Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Hector Torres

Indianapolis,IN

Summary

Motivated professional with a strong commitment to excellence and a proven track record of rapid learning. Recognized for delivering high-quality results while effectively adapting to new challenges. Experienced Night Shift Lead with leadership skills in customer service, conflict resolution, and employee training. Proficient in setting goals, monitoring performance, and organizing workflows to meet operational demands.

Overview

3
3
years of professional experience

Work History

Night Shift Lead

Subway
Indianapolis, Indiana
01.2022 - 04.2025
  • Managed inventory levels and restocked supplies as needed.
  • Trained new employees on food safety and customer service standards.
  • Coordinated shift schedules to optimize team coverage and workflow.
  • Implemented cleaning procedures to maintain a safe work environment.
  • Assisted in preparing nightly cash reports for accurate financial tracking.
  • Resolved any conflicts between team members that occurred overnight.

Server

MCL
Indianapolis, Indiana
09.2022 - 12.2022
  • Provided exceptional customer service during busy dining hours.
  • Managed food and drink orders accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Maintained cleanliness and organization of dining area and service stations.
  • Processed payments and handled cash transactions responsibly.
  • Assisted in training new servers on restaurant procedures and policies.
  • Upsold menu items to enhance guest dining experience effectively.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Education

High School Diploma -

Believe Circle CIty High School
Indianapolis, IN
05-2025

Skills

  • Team building
  • Inventory management
  • Employee training
  • Cash handling
  • Conflict resolution
  • Time management
  • Strong leadership
  • Management
  • Staff supervision
  • Team collaboration
  • First Aid/CPR
  • Public safety
  • Strong communicator
  • Strong swimming skills
  • Water rescue techniques
  • Swimming instruction
  • Public safety knowledge
  • Equipment oversight

Affiliations

  • Powerlifting (4x week) (3 years)
  • Swimming (2x week) (9 years)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

MCL
09.2022 - 12.2022

Night Shift Lead

Subway
01.2022 - 04.2025

High School Diploma -

Believe Circle CIty High School

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