Hector Urbina

Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives. Customer complaint rate decreased by 75% year over year.

Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goal, leading a team to drive EBITDA savings by 20% year over year.

Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures. Through guiding leadership, safety committee, my site was able to improve safety from 43.1 TRIR to 13.1 TRIR.

Developed high-performing teams through effective coaching, mentoring, and performance management strategies.

Established standard operating procedures that enhanced employee performance by utilizing layered process audits.

Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.

• Reduced turnover from 90% to 16%
• Decreased average incident rate from 2 per week to 0.16
• Developed cross-training matrix and standard development program
• Awarded Best Launch for FY23
• Managed annual budget, operations, sales, finance, HR, safety, and compliance.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.

• Reduced turnover from 120% to 45%
• Increased YOY EBITDA by $1.2 million
• Traveled to 256 facilities for training and development
• Developed strategic initiatives for business development and sales programs
• Managed lean and continuous improvement initiatives.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.