Hector Valdez
Tehachapi,CA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Friendly counter server with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Offering positive attitude and strong foundation in leadership principles, eager to learn and develop in collaborative environment. Brings ability to quickly grasp new concepts and apply effective problem-solving techniques. Ready to use and develop communication and organizational skills in Desired Position role. Energetic and reliable with strong ability to lead and motivate team members. Possesses solid understanding of inventory management and customer service, with skills in conflict resolution and time management. Committed to driving team success and enhancing operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader Manager
Taco Bell
06.2023 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
- Excelled in every store position and regularly backed up front-line staff.
- Identified opportunities for process improvements within store operations, implementing changes that led to increased efficiency and enhanced customer experiences.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Built relationships with customers and managed accounts to drive revenue and profit.
Line Cook
Tacos El Superior
03.2021 - 01.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Enhanced kitchen efficiency by maintaining clean and organized workstation.
- Verified proper portion sizes to consistently attain high food quality standards.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Assisted in developing new menu items to reflect restaurant's style and standards.
Counter Server
Cinemark
06.2019 - 08.2022
- Helped customers choose items based on menu options, dietary needs and preferences.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Managed multiple tasks in high-volume environment.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Delivery Truck Driver
Esperanza’s Distribution
08.2020 - 11.2021
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Operated with safety and skill to avoid accidents and delays.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
Line Cook
Thai Thai's
03.2019 - 05.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Education
Highland High School
Palmdale, CA05.2016
Skills
- Food Preparing, Plating and Presentation
- Cleaning and Sanitizing
- Integrity and Dependability
- Relationship Building
- Leadership and Decision Making
- Customer Service
- Food Storage and Rotation
- Quality Assurance
- Valid Food Handlers Certification
- Critical Thinking
- Safe Food Handling
- Detail-Oriented
- Portion Control
- Equipment Maintenance
- Pastries, Breads and Desserts
- Industry expertise
- Staff scheduling
- Workplace safety
- Team management
- Employee training
- Punctual and reliable
- Compliance management
- Cash handling
- Opening and closing procedures
- Training and mentoring
- Staff training and onboarding
- Staff motivation
- Accurate money handling
- Schedule management
- Energetic and enthusiastic
- Inventory controls
- Hiring and recruiting
- Quality assurance
- Delegating work
- Decision-making
- Relationship building
- Flexible schedule
- Team building
Certification
- Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.
- State Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader Manager
Taco Bell
06.2023 - Current
Line Cook
Tacos El Superior
03.2021 - 01.2023
Delivery Truck Driver
Esperanza’s Distribution
08.2020 - 11.2021
Counter Server
Cinemark
06.2019 - 08.2022
Line Cook
Thai Thai's
03.2019 - 05.2019
Highland High School
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