Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Hector Valentin

Centennial,CO

Summary

Dynamic and results-oriented Tennis Professional with extensive experience in managing tennis and racquet sports programs at premier clubs. Proven leader with expertise in player development, staff management, and program innovation. Strong communication and organizational skills, with a passion for growing racquet sports through engaging programs, excellent customer service, and strategic planning.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Head Racquets Professional

Glenmoor Country Club
Cherry Hills, CO
05.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance Participation.
  • Conducted team building activities to foster collaboration and standards of teaching.
  • Created and Organized Men's Programming increasing participation by 60%
  • Collaborated with marketing team to create promotional materials for programs and services offered.

Tennis And Pickleball Elite Professional

Willow Oaks Country Club
Richmond, VA
03.2023 - 01.2024
  • Teach adult and children group or individual tennis / Pickleball lessons
  • Promote club programming through calls, emails or other media
  • Racket and inventory sales
  • Worked handling diverse needs such as product stocking, racquet stringing and customer service.
  • Organized and led programming to improve participation at Club.

Tennis And Pickleball Elite Professional

Washington Golf And Country Club
Arlington, VA
08.2022 - 03.2023
  • Taught group and private lessons to adults and children
  • Coached teams to prepare for regional and national-level competitive matches.
  • Worked in pro shop handling diverse needs such as product stocking, racquet stringing and customer service.
  • Delegated work to staff, setting priorities and goals.
  • Identified personal strengths and weaknesses and adjusted techniques to enhance performance.
  • Communicated with diverse group of fellow athletes, coaches and game officials to maintain positivity and good sportsmanship.

Pickleball Professional

Dallas Country Club
Dallas, TX
05.2019 - 08.2022
  • Created and implemented new programming ideas to keep station relevant and growing.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs
  • Special events
  • Sales of paddles and other Pickleball retail items

Tennis Professional

Dallas Country Club
Dallas, TX
03.2019 - 08.2022
  • Provided group and individual instruction to adults, which helped build upon strong tennis foundation.
  • Taught group and private lessons to adults and children, helping improve hand-eye coordination and performance.
  • Coached teams to prepare for regional and national-level competitive matches.
  • Optimized technical abilities and efficiency of swings to improve performance.
  • Worked in pro shop handling diverse needs such as product stocking, racquet stringing and customer service.
  • Exercised strong leadership skills and practiced self-discipline on and off field.
  • Attended all scheduled practices and training sessions to maintain peak athletic performance.
  • Accepted constructive criticism from coaches and teammates to improve skills.
  • Delegated work to staff, setting priorities and goals.
  • Mentored younger athletes, helping develop and improve skills
  • Trained Player resulting in D1 tennis career
  • Wilson sales. Introduce and promote Wilson products through events and other

Tennis Professional

Lifetime Fitness Tennis
Centennial, CO
01.2018 - 12.2018
  • Improved motivation of younger team members and boosted competition results.
  • Taught group and private lessons to adults and children
  • Worked in pro shop handling diverse needs such as product stocking, racquet stringing and customer service.
  • Mentored younger athletes, helping develop and improve skills to become both better tennis players and people
  • Coordinate out of state trips for groups to play sectional/national tournaments
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Tennis Professional

Colorado Tennis Management
Denver, CO
01.2017 - 12.2018
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Worked in pro shop handling diverse needs such as product stocking, racquet stringing and customer service.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Scheduled preventive maintenance programs to keep equipment in good working condition.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
  • Ordered parts, supplies or equipment from catalogs or suppliers.

Facility/Pro Shop Manager/Sports Coordinator

Lincoln Property
Dallas, TX
01.2014 - 01.2017
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Business Administration - Business Administration And Digital Marketing

Brightpoint Community College
Richmond, VA

Skills

  • Created and ran a new program for both men, women, and children
  • Increased Men's Participation by 60%
  • Initiated Club Pickleball Engagement
  • Guided Athletes to Collegiate Success
  • Facility Management and Maintenance
  • Coaching expertise: Outperformed and increased club revenue on multiple clubs

Certification

  • USRSA Tennis Professional
  • USRSA Elite Pickleball Professional
  • USTA Safe Play
  • USRSA Stringer
  • Wilson Advisory Staff

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Head Racquets Professional

Glenmoor Country Club
05.2024 - Current

Tennis And Pickleball Elite Professional

Willow Oaks Country Club
03.2023 - 01.2024

Tennis And Pickleball Elite Professional

Washington Golf And Country Club
08.2022 - 03.2023

Pickleball Professional

Dallas Country Club
05.2019 - 08.2022

Tennis Professional

Dallas Country Club
03.2019 - 08.2022

Tennis Professional

Lifetime Fitness Tennis
01.2018 - 12.2018

Tennis Professional

Colorado Tennis Management
01.2017 - 12.2018

Facility/Pro Shop Manager/Sports Coordinator

Lincoln Property
01.2014 - 01.2017

Associate of Business Administration - Business Administration And Digital Marketing

Brightpoint Community College

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Hector Valentin