Hector Vargas
Porterville,CA
Summary
Bilingual, outgoing, people-person. Accustomed to initiating conversations, building professional relations and networking. Eager to apply communication skills to team building and willing to work hard to accomplish goals in fire technician career. Passionate about natural resource conservation, and a physically active outdoor lifestyle.
Overview
10
10
years of professional experience
Work History
Warehouse Order Puller
Walmart Distribution
09.2023 - 12.2023
- Collaborated with team members to complete time-sensitive orders, prioritizing tasks to maximize productivity.
- Coordinated with other departments to resolve any issues or discrepancies in a timely manner, minimizing delays in order fulfillment.
- Increased order accuracy by diligently verifying product information and quantities before pulling orders.
- Reduced picking errors by cross-referencing order details with physical items during the pulling process.
- Assisted in loading and unloading trucks, maintaining a safe and orderly work environment.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Maintained a clean work area, reducing potential hazards and promoting a professional atmosphere.
- Adhered to safety guidelines while operating machinery, resulting in a reduced risk of accidents or injuries within the workplace.
- Ensured seamless transitions between shifts by effectively communicating pertinent information with colleagues at shift changeovers.
Retail Sales Specialist
Lowes Home Improvment
07.2021 - 04.2022
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Maintained a well-organized and visually appealing store environment for optimal customer experience.
- Collaborated with team members to achieve monthly sales targets and maintain high-performance standards.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Conducted product demonstrations, showcasing features and benefits to drive sales conversions.
- Supported store marketing initiatives through participation in promotional events and merchandising activities.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Educated customers on available financing options, assisting them in making informed purchasing decisions.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
- Implemented visual merchandising strategies to optimize product display and attract customer interest.
- Processed transactions efficiently, ensuring accuracy in handling cash payments or credit card authorizations.
- Utilized strong communication skills to build rapport with customers, fostering long-term connections for sustained business growth.
- Identified opportunities for upselling complementary items during interactions with clients.
- Collaborated regularly with colleagues on initiatives aimed at boosting overall store performance.
- Informed customers of current store promotions to encourage additional sales purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Located merchandise across various stores to address customer needs.
- Worked with loss prevention in monitoring shopper behavior.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Coordinated closely with the management team and coworkers, communicating feedback from customers to improve services and maximize customer experience.
Retail Sales Associate
The Home Depot Inc
10.2018 - 06.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
T-Mobile
01.2014 - 03.2016
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed and updated databases to handle customer data.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Firefighter 1C - Fire Science
Interagency Wildland Firefighter Academy
Porterville, CA05.2023
High School Diploma -
Granite Hills High School
Porterville, CASkills
- Bilingual (Fluent in Spanish)
- EMT basic course trained
- Effective communication abilities
- Organizational skills developer
- Team-player and Collaboration competence
- Positive attitude problem-solver
Timeline
Warehouse Order Puller
Walmart Distribution
09.2023 - 12.2023
Retail Sales Specialist
Lowes Home Improvment
07.2021 - 04.2022
Retail Sales Associate
The Home Depot Inc
10.2018 - 06.2021
Retail Sales Associate
T-Mobile
01.2014 - 03.2016
Firefighter 1C - Fire Science
Interagency Wildland Firefighter Academy
High School Diploma -
Granite Hills High School
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