HECTOR VASQUEZ

Work History

DELL EMC / HCLTech

01.2013 - Current

HCL acquisition in 2019
Recognized for managing the relationship with enterprise-level customers, while working internally with Product Managers and Development team
Expert in fixing and reporting bugs and performance deficiencies for Dell EMC SRM
Dell EMC SRM is an enterprise-level (on-premise) storage resource management software that delivers monitoring and performance analysis for applications, hosts, switches, DELL EMC storage arrays and third-party arrays such as IBM, Hitachi, Netapp, Pure Storage and others
Extensive experience on troubleshooting, root causing and resolving complex customer issue
Collaborated in Product Management activities such as Road map planning and Product Marketing strategy

Dell EMC

01.2010 - 01.2013

Served as a member of the VNX/VNXe Customer Enablement Team, leveraging technical expertise to support EMC sales opportunities, drive customer requirements, and advise on future product enhancements and direction
Published technical product articles, documentation, white papers, presentations, demonstrations, trade show participation, field sales and customer consulting, and customer briefing presentations.
Delivered training presentations to audiences of up to several hundred
Point of contact for on BETA and POC initiatives
Technical consulting and installation advice with on-site presentations supporting EMC product roll-out, ensuring features adhere to specifications
Performed executive briefings and sales calls in support of EMC sales team, answering technical customer questions as well as contributing to customer product understanding through feature deep dives and product demonstration
Field visits consulting with customers and EMC personnel on technical analysis and feedback of perceived products strengths and weaknesses
Hands-on product experience with a variety of EMC solutions, through feature testing in a dedicated internal lab using multiple storage, virtualization, and disaster recovery technologies
Attended industry conferences including Dell EMC World and VMworld to deliver customer presentations, product demonstrations, NDA sessions, and designed Virtual hands-on Labs

EMC Midrange Storage Arrays, EMC Corp

01.2008 - 01.2010

Expertise in resolving customer case escalations associated with all EMC midrange storage arrays (VNX, CLARiiON and is some cases Celerra)
Proposed enhancements, modifications, and corrections to existing software as well as provided Root Cause Analysis reports and Maintain Recovery Procedures, White Papers and other technical documents
Accountable for sensitive customer situations: Solve Data Lost / Data unavailable customer incidents by using disaster recovery procedures.

EMC Midrange Storage Arrays, EMC Corp

01.2004 - 01.2007

Identified as key leader tasked with assisting in the performance measurement, characterization and debug of the CLARiiON midrange line of storage arrays (AX and CX)
Effectively led the disk drive performance characterization and debug
Analyzed and did performance characterization to every disk drive that CLARiiON supports
Uncovered numerous bugs and performance deficiencies, worked closely with developers to achieve resolution
Worked on solutions and design enhancements to improve performance of existing and future products.

EMC Corp

01.2001 - 01.2003

Led the Regression testing of the CLARiiON midrange line of storage arrays
Ensured that no performance degradation takes place amongst internal revs of FLARE code
Created and analyze trend data graphs.