Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
1991
1991
years of post-secondary education
1
1
Certification
Work History
General Manager
FCC Environmental Services
Orlando
08.2022 - 09.2025
Managed daily operations to ensure efficient service delivery across all departments.
Managed daily operations on safety and route performance
Led team meetings to align staff on company goals.
Managed the monthly PNL and budget for multi sites.
Managed Orange and Lake County Residential contracts.
Managed the Rehrig Cart inventory and Ordering.
Responsible for setting up vendors through Enwis and making sure they were paid through Purchase Orders.
Managed staff schedules and ensured adequate coverage for service routes.
Monitored service quality and addressed customer concerns promptly.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Created schedules and monitored payroll to remain within budget.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Operations Manager
FCC Environmental Services
Orlando
07.2019 - 08.2022
Oversaw daily operations to ensure efficient workflow and resource allocation.
Managed inventory, Route Managers and all routes to ensure service was provided on a daily basis.
Coordinated training programs for staff to enhance operational skills and safety procedures.
Managed Dispatch to ensure all programs such as 3rd Eye, Rehrig System, SMS Reports and Trux was being followed and completed properly.
Managed Orange county Residential Contract and Orlando commercial contracts.
Completed payroll on a weekly basis for all employees.
Route Manager
FCC Environmental Services
Orlando
07.2016 - 07.2019
Managed daily operations of waste collection routes to ensure efficiency.
Coordinated with drivers to optimize route schedules and reduce delays.
Oversaw compliance with safety regulations and company policies in operations.
Responsible on entering accident/incident reports through the SMS system
Responsible for answering Orange county complaints along with dispatch for the respected zone
Lead Driver
FCC Environmental Services
Orlando
10.2015 - 07.2016
Operated collection vehicles according to safety regulations and company policies.
Coordinated daily routes for efficient waste collection and customer satisfaction.
Inspected vehicles for maintenance needs and reported issues to management.
Collaborated with team members to enhance operational efficiency and teamwork.
Supervised and trained new drivers in safe driving techniques and company policies.
Recycle Collection Driver
Republic Services
Orlando
10.2013 - 12.2015
Operated waste collection vehicles efficiently and safely.
Conducted pre-trip inspections to ensure vehicle readiness.
Followed designated routes to optimize collection schedules.
Assisted in maintaining cleanliness and order of vehicle interiors.
Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Documented daily mileage, gas, and other data.
Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Performed pre-trip inspection checks and reported problems to supervisor.