Summary
Overview
Work History
Education
Skills
Timeline
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Hector Villasenor

San Antonio

Summary

Motivated support specialist with a strong desire to apply and develop technical skills towards continuous operational success. Recognized for being consistent, determined, and in-complacent . Eager to contribute expertise, and make a meaningful impact on the success of a dynamic organization.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

GlowTouch Technologies, Unify CX
09.2023 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure with a positive attitude and focus on customer satisfaction.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Utilized advanced knowledge of Microsoft Office Suite applications to create professional documents reports spreadsheets streamlining daily tasks.
  • Assisted team members with complex data entry projects, improving overall productivity.
  • Ensured accurate record keeping with diligent data entry and documented management tasks.
  • Increased customer satisfaction by conducting follow-up calls to ensure service quality.
  • Revitalized public parks with refreshing designs featuring low-maintenance plants suited for heavy foot traffic areas.

Supply Chain Specialist

Navistar, Inc.
01.2022 - 09.2023
  • Analyzed inventory data to identify trends, optimizing reorder levels for improved supply flow.
  • Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
  • Developed contingency plans for logistics challenges, maintaining service levels during peak periods.
  • Conducted root cause analysis for supply chain disruptions, implementing corrective actions to prevent recurrence.
  • Established effective communication channels between departments for seamless supply chain operations.

Customer Service Specialist

Ibex Global
01.2021 - 10.2022
  • Enhanced customer satisfaction with timely resolution of complex technical problems.
  • Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
  • Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Order Selector

H-E-B
06.2018 - 12.2020
  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Maintained a clean and safe work environment by adhering to company guidelines and procedures at all times.
  • Promoted a positive working atmosphere among colleagues through effective communication, open dialogue, and mutual respect for each other''s roles within the team structure.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Education

Diploma -

William J Brennan High School
San Antonio, TX
06.2012

Skills

  • High Call Volume Management
  • Phone Etiquette
  • Customer Relations
  • Teamwork and Collaboration
  • Problem Resolution
  • De-escalation Techniques
  • Positive Communication Strategies
  • Professional Communication
  • Customer Invoicing
  • HIPPA Compliance
  • Microsoft Office Suite
  • Google Suite
  • Outlook & Calendar Management
  • Bilingual

Timeline

Customer Service Specialist

GlowTouch Technologies, Unify CX
09.2023 - Current

Supply Chain Specialist

Navistar, Inc.
01.2022 - 09.2023

Customer Service Specialist

Ibex Global
01.2021 - 10.2022

Order Selector

H-E-B
06.2018 - 12.2020

Diploma -

William J Brennan High School

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Hector Villasenor