Hector Wigge Cuervo
Dallas,TX
Summary
Dynamic professional with a proven track record at Citigroup Inc., excelling in customer service and sales. Skilled in financial education and graphic design software, I enhance client relationships and drive business growth. Adept at problem-solving and multitasking, I consistently deliver tailored solutions while maintaining high standards in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Art Production Assistant
Mello Signs
Fort Worth, TX
01.2018 - Current
- Improved quality standards for digital printing and cutting processes using advanced design software.
- Prepared design layouts for laser cutting and professional printing.
- Fostered a collaborative team culture on visual product projects.
- Proactively identified and resolved design issues.
- Maintained high energy and enthusiasm in a fast-paced environment.
- Ensured final product quality through detailed reviews and adherence to schedules.
Branch Sales Executive
Citigroup Inc.
Merida, Mexico
05.2013 - 03.2017
- Maintained relationships with business partners to address complex financial needs.
- Resolved escalated customer and associate issues.
- Used metrics to improve sales and marketing program effectiveness.
- Prospected new business through telemarketing and creative strategies.
- Reviewed customer service agreements for accuracy and compliance.
- Enhanced marketplace visibility through industry and community engagement.
- Delivered financial solutions tailored to client needs.
Customer Service Executive
Citigroup Inc.
Merida, Mexico
02.2011 - 05.2013
- Managed over 50 clients daily, providing both online and in-person support.
- Assessed customer service trends and implemented enhancements.
- Evaluated associate-customer interactions for performance improvement.
- Promoted additional support options and upcoming promotions.
- Made exceptions to accommodate unique customer requests.
- Provided detailed product and service information to clients.
Education
Bachelor of Science - Business Administration and Management
Universidad Interamericana Para El Desarrollo
Mexico08.2018
Associate of Arts - Liberal Arts and General Studies
Eastfield College
Mesquite, TX12.2021
Skills
- Financial Education & Accounting
- Graphic Design Software (CorelDraw, VisionExpert9, ONIX, FLEXI, Rayjet Manager)
- Multitasking Abilities
- Project Development & Management
- High-Volume Signage Production
- Customer Service & Relationship Management
- Sales & Business Development
- Microsoft Office Suite
- Critical Thinking & Problem Solving
- Rapid Learning & Adaptability
- Bilingual: Spanish, English
- Laser cutting
- Print production
- Effective communication
- Layout design
- Deadline oriented
Languages
English
Professional
Spanish
Full Professional
Certification
AMIB (Mexican Association of Brokerage Firms) 2013
Accomplishments
Top Performer Award at Citigroup 2013
Timeline
Art Production Assistant
Mello Signs
01.2018 - Current
Branch Sales Executive
Citigroup Inc.
05.2013 - 03.2017
Customer Service Executive
Citigroup Inc.
02.2011 - 05.2013
Bachelor of Science - Business Administration and Management
Universidad Interamericana Para El Desarrollo
Associate of Arts - Liberal Arts and General Studies
Eastfield College