HECTOR YZAGUIRRE
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics.
Overview
28
28
years of professional experience
Work History
Corporate Training Manager
Corporate Schools
05.2023 - Current
- Created a culture of continuous learning by promoting professional development opportunities within the company.
- Evaluated existing training programs for effectiveness, making data-driven recommendations for improvements where necessary.
- Optimized learning outcomes by integrating cutting-edge technologies into traditional classroom environments.
- Implemented industry best practices in instructional design methodologies, resulting in more engaging and effective learning experiences for employees.
Training Manager
UPS
02.2021 - 05.2023
- Coordinator and Facilitator for FSTS (Front Line Supervisor School) A Corporate 3 week, 5.5 hour class for all Front Line Supervisors in the district
- Focus on soft skills, relationship building, employee relations, communication and public speaking skills.
- Additional development in Hub Management, business processes and best practices.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Hub Manager
UPS
01.2019 - 02.2021
- Assist with new hire on boarding, orientation and employee training
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet internal and external customer needs and resolve problems
- Conducted staff meetings to relay general information or to address specific topics
- Developed departmental objectives, budgets, policies, procedures and strategies
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Coordinated staff schedules according to availability and approved time-off requests
- Presented performance reports and recommended process improvements
- Hired and trained employees on company procedures and customer service.
- Mentored junior staff members, enhancing their professional growth and development within the company.
Management Consultant
UPS / US
10.2016 - 01.2017
- Assisted with the training and development of new part-time and full-time supervisors during the opening and development of the Bell Facility.
- Conducted thorough assessments of the hubs operational structures, recommending actionable steps for improvement.
- Optimized resource allocation by identifying inefficiencies and implementing cost-saving measures.
Patrol Officer
Ontario Police Department / US
01.2008 - 01.2017
- First responder to 911 calls for service
- All crime type
- Conflict resolution between multiple parties i.e
- Traffic collision, family disturbance, etc
- Criminal investigations, suspect, witness, interviews, documentation and report writing for all court proceedings.
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
Hub Manager
UPS Ontario California / US
01.2003 - 01.2008
- Developed facility budgets and monitored expenditures to meet profit goals
- Deescalated employee conflicts and implemented corrective actions to improve performance
- Train and develop part time supervisors for multiple shifts during the opening and establishment of a new facility in Bell, Ca
- Training included job specific 'load methods,' 'Safe Work Methods,' beginning and end of day processes
- Train the management team in the skills needed to development and train their respective non-management staff in the skills needed to maintain the expected work pace while performing an acceptable level of service production
- Training also included conflict management, employee and labor relations, planning and organizing, developing processes in a proactive manner, and accountability
- Assisted full time management with processes for a new facility
- Employee/Supervisor training and development, Planned staffing, process rates, pay and labor, service tracking, accountability processes, and day to day operational processes and procedures.
- Implemented data-driven decision-making processes to optimize operational efficiency and drive continuous improvement efforts.
Supervisor
UPS Ontario / US
01.1997 - 01.2003
- Plan, review, and forecast productivity requirements to produce daily and meet the overall business plan objectives for a daily four to eight hour, 60,000 to 200,000 package operation
- Manage staffing plans and balance labor requirements to ensure proper production rates and service indices are met in a safe manner
- Develop and maintain relationships with both internal and external customers
- Focus on service indices to develop exceptional service to all customer bases
- Develop, implement, and maintain safety programs, events, and awareness with the overall goal of meeting all OSHA, NTSB and FAA requirements
- Lead and develop potential management candidates from within the ranks of employees
- Including mentoring, classroom, and one on one supervision
- Directly responsible for 3 to 5 full time supervisors, 30 part-time supervisors, 100 to 300 employees.
Supervisor
UPS Ontario / US
01.1997 - 01.2003
- Implement disciplinary requirements for a unionized labor group in accordance to the contractual agreements between UPS and Teamsters
- Work directly with Managers and Staff-level management to complete all required documentation of the business plan.
Education
Business Administration / Business Technology
Chaffey College
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03.2027
Associate in Arts (A.A.) - Environmental, Safety & Security Technologies
Thomas Edison State University
Trenton, NJ03.2023
Skills
- Training Needs Analysis
- Instructor Evaluations
- Management Staff Collaboration
- Training Program Modification
- Training Program Assessment
- Leadership Training
- Preparing Course Materials
- Staff Development Plans
- Bilingual Communication
- Cross Functional Team Leadership
- Team Building
- Conflict Resolution
- Critical Thinker
- High Stress Environment
- Customer Service
- Business Planning
- Self Motivated
- Strategic Planning
- Dedicated to excellence
- Staff Development
- Public Speaking
- Investigative Skills
Timeline
Corporate Training Manager
Corporate Schools
05.2023 - Current
Training Manager
UPS
02.2021 - 05.2023
Hub Manager
UPS
01.2019 - 02.2021
Management Consultant
UPS / US
10.2016 - 01.2017
Patrol Officer
Ontario Police Department / US
01.2008 - 01.2017
Hub Manager
UPS Ontario California / US
01.2003 - 01.2008
Supervisor
UPS Ontario / US
01.1997 - 01.2003
Supervisor
UPS Ontario / US
01.1997 - 01.2003
Business Administration / Business Technology
Chaffey College
Bachelor of Science - Business Administration
Colorado Technical University
Associate in Arts (A.A.) - Environmental, Safety & Security Technologies
Thomas Edison State University
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