Rosie Zamora
Oxnard,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Program Manager
People Creating Success
Oxnard, CA
03.2023 - Current
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Assisted in developing training materials for new hires involved in the program activities.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Provided direct care and support to individuals with special needs in a residential setting.
- Encouraged independence and self-advocacy among clients through positive reinforcement strategies.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Dental Treatment Coordinator
Landmark Family Dental
Port Hueneme, CA
03.2014 - 03.2023
- Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Coordinated billing activities with both patients and insurance providers.
- Prepared financial estimates for proposed treatments in consultation with dentists.
- Generated reports related to patient visits and other data points as needed.
- Arranged documents for insurance claims.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Certificate -
Pro-ACT Certified
08-2024
X-Ray License - Dental X-ray
Simi Valley Adult School And Career Institute
Simi Valley, CA05-2008
High School Diploma -
Oxnard High School
Oxnard, CA09-2004
Some College (No Degree) - Pre-Requisites
Oxnard College
Oxnard, CASkills
- Project Management
- Customer Service
- Attention to Detail
- Team Management
- Scheduling and Planning
- Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Program Manager
People Creating Success
03.2023 - Current
Dental Treatment Coordinator
Landmark Family Dental
03.2014 - 03.2023
Certificate -
Pro-ACT Certified
X-Ray License - Dental X-ray
Simi Valley Adult School And Career Institute
High School Diploma -
Oxnard High School
Some College (No Degree) - Pre-Requisites
Oxnard College
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