Hector A Marcano

• Pick orders by processing requests, pulled materials from warehouse.

• Trained and mentored new employees to maximize team performance.
• Excelled in every store position and regularly backed up front-line staff.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

• Rotated through series of different stations each based on team needs.

• Set up and operated production equipment according to daily work orders and safety procedures.

Bilingual call center representative with experience in retail products, online banking, and disputes

Prepared orders for shipment by systematically picking, packing and labeling merchandise.

Monitored daily operations of cashier cages. Oversaw cash payouts of chip and slot ticket redemptions, issuance of cash advances, payments to lines of credits. Performed employee evaluations. Assisted management as needed. Encouraged positive, enthusiastic teamwork among fellow employees. Developed and promoted outstanding customer service among employees and guests. Able to obtain positive guest feedback.