Hector A. Soto Colon
Toa Alta,PR,PR
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
20
20
years of professional experience
Work History
Task Force Leader
DHS Federal Emergency Management Agency
Washington, D.C
08.2004 - Current
- Conducted daily meetings with task force members to ensure tasks were completed on schedule.
- Organized and allocated resources to complete projects within the allotted time frame.
- Provided guidance and direction to team members in order to accomplish objectives.
- Communicated regularly with stakeholders and other departments regarding project status.
- Analyzed data related to project performance, identified areas of improvement, and implemented changes accordingly.
- Identified potential risks associated with projects and developed plans to mitigate them.
- Facilitated communication between senior management and task force teams regarding expectations and requirements.
- Participated in strategic planning meetings and provided input on how best to achieve desired goals.
- Disseminated information to task force staff by holding regular briefings.
- Submitted situation and resource status reports.
Sales Associate
TOYOTA DE BAYAMON
Bayamon, PUERTO RICO
11.2009 - 06.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Identified and evaluated customer needs for financial products and services.
- Developed strategies to increase sales of financial products and services.
- Provided timely responses to customer inquiries about financial products and services.
Salesperson
TOYOTA OF ORLANDO
Orlando, FL
07.2009 - 11.2009
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Gathered data on competitors' pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Advised customers on the latest product features and benefits.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
- Developed key customer relationships to increase sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
Education
BBA - Marketing
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR05-1995
Skills
- Sales Development
- Account development
- Competitive Analysis
- Market Trends Analysis
- Data Interpretation
- Professionalism
- Computer Skills
- Strategic Planning
- Staff Management
- Client Relations
- Team Collaboration
- Active Listening
- Excellent Communication
- Customer Needs Assessment
- Financial Analysis
Accomplishments
DHS Federal Emergency Management Agency Core Value Awards.
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
TOYOTA DE BAYAMON
11.2009 - 06.2016
Salesperson
TOYOTA OF ORLANDO
07.2009 - 11.2009
Task Force Leader
DHS Federal Emergency Management Agency
08.2004 - Current
BBA - Marketing
Sistema Universitario Ana G Mendez - Universidad Del Turabo
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