Hector Alex Montiel
King Of Prussia,PA
Summary
Dedicated Liaison professional with strong interpersonal and organizational skills. Qualified and mature with exceptional abilities in mediation and legal support. Fortes include preparing departments with detailed strategies to achieve desired outcomes and developing and analyzing internal procedures.
Overview
10
10
years of professional experience
Work History
Store Manager
Kiehl's
06.2022 - Current
- Partner with the marketing teams to provide insight about best practices for displays and development of product pitches in order to boost sale projections
- Create and implement sales strategies to meet self and company targets
- Solicit sales from existing customers and develop new customer base
- Analyze market trends through research
- Monitored customer satisfaction, addressed issues and provided solutions
- Established and grew client relationships.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Kiehl's
03.2020 - 06.2022
- Conducted interviews and onboarding for new hires
- Responsible for training new hires on Kiehl's Academy
- Executed visual merchandising using company provided standards
- Monitored growth of team, providing support for acknowledged opportunities
- Set daily goals to continuously motivate team
- BOH coordinator, maintaining stock in order for seamless operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Sales Floor Manager
Dish Network
06.2017 - 11.2019
- Manage sales floor
- Teach and assist in customer calls
- Responsible for a team
- Motivator.
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Partnered with operations team to achieve company revenue and profit goals.
General Sales Manger
LXR&Co.
07.2016 - 06.2017
- Train and monitor on going performance of new hires
- Back-of-house operations and logistics management
- Liaison between management, clients and associates
- Develop strategies for better workplace efficiency and goal achievement.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
Sales Supervisor - Jewelry
Giorgio Armani / Emporio Armani
08.2015 - 07.2016
- Gained expertise in luxury retail setting
- Skilled in building client book
- Diligently worked with Management for back of house operations
- Visual Merchandising
- Gained knowledge in modern trends and the innovation of fashion.
Client Experience Liaison
Ermenegildo Zegna
02.2015
- Head of Operations
- Responsible for Client satisfaction
- Receive all merchandise or incoming packages to the store
- Properly executed merchandise transfers throughout the network of stores
- Prepare all outgoing packages for pickup
- Sort, count, and organize all incoming packages
- Organize stock and maintain BOH Standards.
Education
Associate of Arts - Business Administration
Essex County College
Newark, NJ05.2020
Skills
- Fluent in Spanish
- Microsoft Office
- Advanced communication skills
Verbal and written communication
- Team Player,Diligent, Ambitious and Self Driven
- Experienced in operations and BOH logistics
- Dynamic leader
- Issue Resolution
- Project Planning
References
- Marc Anthony Padra, Dish Network, (914) 826-7594
- Henry Barboza, LXR&Co., (973) 462-5897
Languages
Spanish
Full Professional
Timeline
Store Manager
Kiehl's
06.2022 - Current
Assistant Store Manager
Kiehl's
03.2020 - 06.2022
Sales Floor Manager
Dish Network
06.2017 - 11.2019
General Sales Manger
LXR&Co.
07.2016 - 06.2017
Sales Supervisor - Jewelry
Giorgio Armani / Emporio Armani
08.2015 - 07.2016
Client Experience Liaison
Ermenegildo Zegna
02.2015
Associate of Arts - Business Administration
Essex County College
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