Hector Armando Fernandez Calzadilla
Holland,MI
Summary
Dynamic and results-oriented professional with extensive experience in aviation industry, adept in enhancing operational efficiency and safety. Skilled in multitasking and bilingual communication (English and Spanish), I have successfully led projects to completion, significantly boosting productivity and client satisfaction. Expert in SITA/Altea CM and FM software, my collaborative approach ensures seamless team operations and exceptional service delivery.
Diligent [Desired Position] with experience in production processes and assembly line work. Successfully contributed to operational efficiency and team productivity through consistent, high-quality work. Demonstrated problem-solving abilities and effective time management skills in fast-paced environments.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
25
25
years of professional experience
Work History
Production Associate
GENTEX
Holland, MI
09.2024 - Current
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
Production Associate
Request Foods
Holland, MI
04.2024 - 09.2024
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
Travel Manager
Chagod Tour
Georgetown, GA
01.2023 - 09.2023
- Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
- Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
Travel Manager
Chagod Tour
Port Au Prince, Haiti
01.2022 - 01.2023
- Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
- Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
- Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
- Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
Safety Marshal
ECASA
Santiago De Cuba, Cuba
05.2012 - 12.2021
- Developed comprehensive safety plans to minimize risks during high-risk activities, such as confined space entry or working at heights.
- Kept accurate records of incidents, near misses, and safety violations, enabling data-driven decisions to improve overall safety performance.
- Collaborated with management to develop policies that promote a strong culture of safety within the organization.
- Provided subject matter expertise on regulatory requirements during internal audits, facilitating prompt resolution of identified non-compliance issues.
- Facilitated open communication channels between staff members, enabling them to report concerns regarding workplace safety without fear of retribution.
Passenger Service Agent
ECASA
Ssntiago De Cuba, Cuba
01.2006 - 12.2021
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Oversaw ticketing, gate and ramp services.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
Operations Coordinator
ECASA
Santiago De Cuba, Cuba
12.1999 - 12.2021
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervise, control and check attendance to aircraft crews during service at the airport and coordinated schedule of crews with airlines operations.
- Supervise, control and check handling services to aircraft, passengers and cargo, acceptance and management before, during and after handling services.
- Airport operational management during shift.
- Supervise and coordinate with all involve department emergencies, security and safety procedures following civil aviation manual.
- Billing of Handling services.
- Making pre load, load master and weight and balance sheet to all flights during shift.
- providing all Handling and security services to every flight during shift.
Education
Security Officer - Security
Security Officer Trainig
Miami, FL12-2023
Contabilidad Y Finanzas - Accounting And Finance
Universidad De Oriente
Santiago De Cuba07-2016
No Degree - Safety Marshal
Escuela De Aviacion Maritires De Barbados
Santiago De Cuba05-2012
Passenger Service Agent - Aviation
Escuela Tecnica De Aviacion Martires De Barbados
Santiago De Cuba, Cuba07-2006
Operations Coordinator - Aviation
Escuela De Aviacion Martires De Barbados
Santiago De Cuba, Cuba09-1999
Bachelor of Informatics - Informatics
IP Mariana Grajales
Santiago De Cuba, Cuba07-1999
Skills
- Efficient multitasking
- Packaging and labeling
- Production support
- Computer skills
- Bilingual English and Spanish
- Knowledge in the use of software such as SITA/ Altea CM and Altea FM
- Team collaboration
- Loading and unloading protocols
- Teamwork and communication
- Positive attitude
- Punctual and reliable
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Production Associate
GENTEX
09.2024 - Current
Production Associate
Request Foods
04.2024 - 09.2024
Travel Manager
Chagod Tour
01.2023 - 09.2023
Travel Manager
Chagod Tour
01.2022 - 01.2023
Safety Marshal
ECASA
05.2012 - 12.2021
Passenger Service Agent
ECASA
01.2006 - 12.2021
Operations Coordinator
ECASA
12.1999 - 12.2021
Security Officer - Security
Security Officer Trainig
Contabilidad Y Finanzas - Accounting And Finance
Universidad De Oriente
No Degree - Safety Marshal
Escuela De Aviacion Maritires De Barbados
Passenger Service Agent - Aviation
Escuela Tecnica De Aviacion Martires De Barbados
Operations Coordinator - Aviation
Escuela De Aviacion Martires De Barbados
Bachelor of Informatics - Informatics
IP Mariana Grajales