Hector Armando Fernandez Calzadilla
Holland,MI
Summary
Dynamic and results-oriented professional with extensive experience in aviation industry, adept in enhancing operational efficiency and safety. Skilled in multitasking and bilingual communication (English and Spanish), I have successfully led projects to completion, significantly boosting productivity and client satisfaction. Expert in SITA/Altea CM and FM software, my collaborative approach ensures seamless team operations and exceptional service delivery.
Diligent [Desired Position] with experience in production processes and assembly line work. Successfully contributed to operational efficiency and team productivity through consistent, high-quality work. Demonstrated problem-solving abilities and effective time management skills in fast-paced environments.
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
25
25
years of professional experience
Work History
Production Associate
GENTEX
09.2024 - Current
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
Production Associate
Request Foods
04.2024 - 09.2024
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
Travel Manager
Chagod Tour
01.2023 - 09.2023
- Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
- Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
Travel Manager
Chagod Tour
01.2022 - 01.2023
- Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
- Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
- Established strong relationships with industry partners, leading to exclusive deals and offers for clients.
- Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
- Negotiated competitive rates with vendors to provide cost-effective travel options for clients.
Safety Marshal
ECASA
05.2012 - 12.2021
- Developed comprehensive safety plans to minimize risks during high-risk activities, such as confined space entry or working at heights.
- Kept accurate records of incidents, near misses, and safety violations, enabling data-driven decisions to improve overall safety performance.
- Collaborated with management to develop policies that promote a strong culture of safety within the organization.
- Provided subject matter expertise on regulatory requirements during internal audits, facilitating prompt resolution of identified non-compliance issues.
- Facilitated open communication channels between staff members, enabling them to report concerns regarding workplace safety without fear of retribution.
Passenger Service Agent
ECASA
01.2006 - 12.2021
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Monitored security and maintained operational protocols.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Announced flight status updates and information about gate changes over PA system.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Oversaw ticketing, gate and ramp services.
- Collaborated with airline personnel to facilitate seamless coordination between departments.
Operations Coordinator
ECASA
12.1999 - 12.2021
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Reduced operational risks while organizing data to forecast performance trends.
- Supervise, control and check attendance to aircraft crews during service at the airport and coordinated schedule of crews with airlines operations.
- Supervise, control and check handling services to aircraft, passengers and cargo, acceptance and management before, during and after handling services.
- Airport operational management during shift.
- Supervise and coordinate with all involve department emergencies, security and safety procedures following civil aviation manual.
- Billing of Handling services.
- Making pre load, load master and weight and balance sheet to all flights during shift.
- providing all Handling and security services to every flight during shift.
Education
Security Officer - Security
Security Officer Trainig
Miami, FL12-2023
Contabilidad Y Finanzas - Accounting And Finance
Universidad De Oriente
Santiago De Cuba07-2016
No Degree - Safety Marshal
Escuela De Aviacion Maritires De Barbados
Santiago De Cuba05-2012
Passenger Service Agent - Aviation
Escuela Tecnica De Aviacion Martires De Barbados
Santiago De Cuba, Cuba07-2006
Operations Coordinator - Aviation
Escuela De Aviacion Martires De Barbados
Santiago De Cuba, Cuba09-1999
Bachelor of Informatics - Informatics
IP Mariana Grajales
Santiago De Cuba, Cuba07-1999
Skills
- Efficient multitasking
- Packaging and labeling
- Production support
- Computer skills
- Bilingual English and Spanish
- Knowledge in the use of software such as SITA/ Altea CM and Altea FM
- Team collaboration
- Loading and unloading protocols
- Teamwork and communication
- Positive attitude
- Punctual and reliable
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Production Associate
GENTEX
09.2024 - Current
Production Associate
Request Foods
04.2024 - 09.2024
Travel Manager
Chagod Tour
01.2023 - 09.2023
Travel Manager
Chagod Tour
01.2022 - 01.2023
Safety Marshal
ECASA
05.2012 - 12.2021
Passenger Service Agent
ECASA
01.2006 - 12.2021
Operations Coordinator
ECASA
12.1999 - 12.2021
Security Officer - Security
Security Officer Trainig
Contabilidad Y Finanzas - Accounting And Finance
Universidad De Oriente
No Degree - Safety Marshal
Escuela De Aviacion Maritires De Barbados
Passenger Service Agent - Aviation
Escuela Tecnica De Aviacion Martires De Barbados
Operations Coordinator - Aviation
Escuela De Aviacion Martires De Barbados
Bachelor of Informatics - Informatics
IP Mariana Grajales
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