Hector Dariel Bazaldua
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Course Development Specialists Full-Time
South Texas College - Digital Learning Deparment
McAllen, TX
02.2023 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Set specific goals for projects to measure progress and evaluate end results.
- Trained faculty on the institutions Learning Management System (LMS).
- Assist the director in coordinating distance learning projects and initiatives involving outside departments.
- Assist faculty by building courses, devising/implementing lesson plans
- Consults with Instructional Designer and advises faculty on effective instructional design and development of online courses and enhancement of classroom instruction with technology.
- Instructs and assists faculty members in developing sound pedagogy and effective instructional methods using various technologies for electronically delivered instruction using online, hybrid, and interactive web conferencing.
- Assisted faculty with the development of online courses
- Assisted in Blackboard trainings for faculty
- Coordinated with other departments to ensure efficient workflow processes.
- Conducted regular meetings with staff to review progress and address any concerns.
- Microsoft Windows and Office
- Perform other duties as assigned
Hotel Employee
Double Tree Hotel By Hilton
McAllen, TX
05.2019 - Current
- Worked well in diverse team settings by partnering with others to complete tasks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Served food and beverages to guests at events.
Course Development Specialist Part-Time
South Texas College - Distance Learning Department
McAllen, TX
08.2019 - 02.2023
- Displayed customer service skills via phone, email, and live chats
- Provided support for faculty and students
- Evaluated course performance to determine areas in need of improvement.
- Instructs and supports faculty in integrating applications of technology into instruction through identifying instructional problems and opportunities for technology solutions, developing strategies for technology as an instructional tool, and evaluating the effectiveness of uses of technology in delivery of instruction.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Created ticket for documentation of every request completed
- Perform other duties as assigned
Help Desk Technician
South Texas College - Distance Learning Department
McAllen, TX
10.2019 - 08.2022
- Assisted Faculty and students by walk ins, answering phone calls, responding to tickets and emails, answering student and faculty chats, and providing tier 1 Support for Blackboard Online courses.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Compiled and accurately entered data for each customer encounter to record in system.
- Served as LIASON for the Distance Learning Department.
- Route and redirect problems to correct resources and different departments within the college.
- Familiarized with the different procedures and requirements an online student needs.
- Properly escalate unresolved queries to the next level of support.
- Perform other duties as assigned.
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX12-2021
Associate of Arts - Criminal Justice
South Texas College
Mcallen, TX12-2019
High School Diploma -
McAllen Memorial High School
McAllen, TX05-2017
Skills
- Customer service skills
- Bilingual
- Technical Troubleshooting
- Customer relations
- Supply management
- Help desk support
- Microsoft Office
- Online chat support
- 3 years assisting faculty/staff/students
- 3 years using Blackboard, JagNet, TraxAdmin, and Argos
Timeline
Course Development Specialists Full-Time
South Texas College - Digital Learning Deparment
02.2023 - Current
Help Desk Technician
South Texas College - Distance Learning Department
10.2019 - 08.2022
Course Development Specialist Part-Time
South Texas College - Distance Learning Department
08.2019 - 02.2023
Hotel Employee
Double Tree Hotel By Hilton
05.2019 - Current
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Associate of Arts - Criminal Justice
South Texas College
High School Diploma -
McAllen Memorial High School
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