Hector Enrique Tello Jr.
Dallas,TX
Summary
Highly-motivated and well-versed in helping children diagnosed with behavioral, mental, or developmental issues. Resourceful and hardworking team player focused on addressing problems head-on in order to help youth in academic and social situations. Ready to bring many years of related experience to a challenging new role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Child Life Assistant
Children’s Health Dallas
Dallas , TX
11.2022 - Current
- Collaborated with healthcare professionals to optimize pediatric patient care.
- Established a secure atmosphere for youngsters to explore their creativity via art therapy sessions.
- Organized age-appropriate diversional activities to minimize stress and anxiety levels in pediatric patients.
- Provided emotional support to families by listening, empathizing, and offering suggestions or referrals.
- Assisted in the planning and implementation of special events for hospitalized children including birthday parties and holiday celebrations.
- Facilitated therapeutic play activities to help children cope with medical procedures and hospitalization.
- Developed and supported positive relationships with students and parents.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Maintained organized and clean classroom and play areas.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Provided nurturing and appropriate environment for children of various ages.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Cared for children in institutional settings.
- Supported emotional and social development of children, fostering understanding of others and promoting positive self-concepts.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Maintained safe play environment.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Instructed children in eating, resting and restroom habits.
- Observed and monitored children's play activities.
Ambulatory Service Rep
Children’s Health Dallas
Dallas, TX
07.2019 - 11.2022
- Precepted all employees hired from 2020- present, including training senior team members on new policies and methods to complete tasks efficiently
- Taught classes on how to obtain demographic information
- Complete appointment request received for seven specialties
- Identify existing medical record numbers
- Obtain accurate demographic information as related to insurance information, ect
- Determine in/out of network, uninsured, under-insured, need of financial counseling
- Triage/ prioritize initial patient diagnosis referral using standing operating procedures
- Register donor and research patients and schedule accordingly
- Facilitate diagnostic and ancillary scheduling
- Review existing pre-visit orders and release when necessary
- Check patients in/out, schedule follow up appointments
- Prepare and distribute appointment reminder letters
- Apply charges in system to support clinic financial statistics
- Collect co-pay amounts from patient guardians
- Link and/or release patient orders (labs, chemotherapy, etc.) in EPIC system
- Complete and process consent forms for multiple purposes
- Managing patient flow assuring wait times are at a minimum.
Leasing Assistant Manager
Summit Property Management
04.2018 - 06.2019
- Collected rent from residents, application fees and deposits and kept accurate record of all financial transactions
- Post rent money assuring it is going to all correct accounts
- Record money collected and prepared bank deposit slips on an on-going basis
- Resolved resident complaints and maintained accurate records of action taken
- Increased resident satisfaction through formulation of maintenance priority list and improved communication between office staff, maintenance crews, and residents
- Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale
- Check figures, postings and documents for correct entry, mathematical accuracy, and proper codes
- Assist in monitoring renewals
- Distribute and follow-up on renewal notices
- Independently conducted one-on-one customer walk through of vacant units, answered questions regarding services and amenities and provided appropriate disclosures when required for new tenant screening
- Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
Education
Emmett J. Conrad High School
05.2012
Substance Abuse Counseling A.A.S. -
Dallas Community College
Skills
- Bilingual
- Organized
- Goal-Oriented
- Scheduling
- Multi-tasking Abilities
- Verbal Communication
- Written Communication
- Teamwork
- Apple Interfaces
- Leasing programs (AMSI, OneSite, Lead2lease, Yardi Voyager)
- Documentation Management
- Communication techniques
- Developmentally-appropriate plans
- Assessments understanding
- Hospital Program (Epic)
- Early intervention services
- Progress notes updates
- Event Planning
- Classroom Instruction
- Group leadership
- Child Advocacy
- Staff Supervision
- Team Training
- Youth Mentoring
- Educational Support
- Child Supervision
- Activity Planning
- Documentation And Reporting
- Adaptability
- Task Prioritization
- Planning and Leading Activities
- Effective Communication
- Microsoft Office
- Imaginative Play-Based Learning
- Safety awareness
- Time management abilities
- Interpersonal Communication
- Problem-Solving
- Age-Appropriate Activities
- Conflict Resolution
Certification
- Qualified Bilingual Assistant Certification, 2020
- Certificate 1 in Substance Abuse Counseling, 2022
Practicum
Supervised by Deborah Adams, LCDC, Clinical Director, Turtle Creek Recovery, Spring & Summer 2022
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Child Life Assistant
Children’s Health Dallas
11.2022 - Current
Ambulatory Service Rep
Children’s Health Dallas
07.2019 - 11.2022
Leasing Assistant Manager
Summit Property Management
04.2018 - 06.2019
Emmett J. Conrad High School
Substance Abuse Counseling A.A.S. -
Dallas Community College
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