Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hector F Lorenzo Guzman

Palm Bay,FL

Summary

Highly-qualified Housekeeping Supervisor offering 10 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

12
12
years of professional experience

Work History

Housekeeping Supervisor

Rockledge Regional Medical Center
03.2021 - Current
  • Skills of SMS and Kronos
  • Achieve 97% in Joint Commission Survey
  • EcoSure Evaluation with 100% score.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated patient complaints and resolved issues to increase customer satisfaction and establish trust.
  • Supervised team of housekeeping workers to meet highest quality of cleanliness and safety standards.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Established and enforced safety protocols and guidelines for staff.

Housekeeping Supervisor

Embassy Suites By Hilton Orlando Airport
12.2019 - 03.2021
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Floor Technician

First Choice Commercial Janitorial
07.2018 - 12.2019
  • Operated buffers and burnishers to clean and polish floors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Maintained floor cleaning and waxing equipment.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Housekeeping Supervisor

Hilton Rialto Place
06.2014 - 07.2018
  • Supervise all housekeepers and housemen
  • Inspect and re-inspect as needed to assure that all rooms met standards that hotel required
  • Make sure complaints were kept at minimum
  • Assure that all rooms were completed in timely matter
  • Laundry Inspector = Make sure that all duties of laundry were performed
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed laundry sorting, washing, drying, and ironing.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Carts Keeper

Ground
01.2012 - 03.2012
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.

Teacher’s Assistant

BAYSIDE HIGH SCHOOL
  • Grade assignments, Help fellow students with homework, Help tutor other students, Type Quizzes, Help fellow students with homework, Assist teacher in any way needed to complete day of work.

Education

High School Diploma -

BAYSIDE HIGH SCHOOL PALM BAY
Palm Bay, FL
2012

Skills

  • Customer Service
  • Database Updating
  • Quality Assurance and Control
  • Inventory Restocking

Languages

Spanish
Native or Bilingual

Timeline

Housekeeping Supervisor

Rockledge Regional Medical Center
03.2021 - Current

Housekeeping Supervisor

Embassy Suites By Hilton Orlando Airport
12.2019 - 03.2021

Floor Technician

First Choice Commercial Janitorial
07.2018 - 12.2019

Housekeeping Supervisor

Hilton Rialto Place
06.2014 - 07.2018

Carts Keeper

Ground
01.2012 - 03.2012

Teacher’s Assistant

BAYSIDE HIGH SCHOOL

High School Diploma -

BAYSIDE HIGH SCHOOL PALM BAY

Similar Profiles

CREATE PROFILE
Hector F Lorenzo Guzman