Hector J Flores De La Garza
Rio Grande City,TX
Summary
Dedicated Toll Collector knowledgeable in toll both equipment and cash register operations. Excellent communication and interpersonal skills. Familiar with company standards and procedures.
Responsible Toll Collector offering an exceptional record for attendance and customer service excellence. Driven and service-minded with a dedication to providing quick and efficient toll collection processing.
Overview
12
12
years of professional experience
Work History
Accounting Department Manager
Zarate And Sons Logistics & Forwarding, LLC
01.2018 - Current
- Enhanced financial reporting accuracy by conducting thorough reviews and implementing corrective measures.
- Improved cash flow management with proactive accounts receivable monitoring and collections efforts.
- Ensured regulatory compliance by staying apprised of tax laws, filing deadlines, and reporting requirements.
- Maintained positive relationships with key vendors through clear communication and prompt payment processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Developed and implemented various procedures to improve accounting process.
Toll Collector
STARR Camargo Bridge Company
07.2021 - 06.2023
- Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
- Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
- Monitored toll lane activity and generated operational reports.
- Communicated in English and Spanish to assist motorists and respond to inquiries concerning tolls, directions and routes.
Customer Service Associate
Lacks Valley Stores
06.2018 - 12.2020
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Store Associate
JCPenney
02.2017 - 06.2018
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Packing merchandise for Same Day Pick-up or deliveries.
Information Technology Engineer
Universidad Politecnica De La Region Ribereña
09.2015 - 08.2016
- Provided technical support to staff members, resolving issues efficiently and effectively.
- Spearheaded initiatives to automate manual processes, reducing errors and saving time.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Enhanced system efficiency by implementing innovative hardware and software solutions.
Sales Associate
SAGA Comunicaciones
06.2012 - 08.2015
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelor of Science - Engineering Technology
Universidad Politecnica De La Region Ribereña
Cd. Miguel Aleman, Tamaulipas05.2015
Skills
- Internal Controls
- Team Leadership
- Customer Service Orientation
- Problem Solving
- Account Reconciliation
- Invoicing
- Bank Account Reconciliations
- Payroll
- AP and AR Management
- Staff Management
- Recruitment and Hiring
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Toll Collector
STARR Camargo Bridge Company
07.2021 - 06.2023
Customer Service Associate
Lacks Valley Stores
06.2018 - 12.2020
Accounting Department Manager
Zarate And Sons Logistics & Forwarding, LLC
01.2018 - Current
Store Associate
JCPenney
02.2017 - 06.2018
Information Technology Engineer
Universidad Politecnica De La Region Ribereña
09.2015 - 08.2016
Sales Associate
SAGA Comunicaciones
06.2012 - 08.2015
Bachelor of Science - Engineering Technology
Universidad Politecnica De La Region Ribereña
Similar Profiles
KOVARSHINI SURANTHARANIKOVARSHINI SURANTHARANI
Accounts & Operations Senior Executive at HMD Freight Forwarding & Logistics (M) Sdn BhdAccounts & Operations Senior Executive at HMD Freight Forwarding & Logistics (M) Sdn Bhd
Ravi PandeyRavi Pandey
Logistics Operations Manager at Angel Logistics and Forwarding Pvt LtdLogistics Operations Manager at Angel Logistics and Forwarding Pvt Ltd
Sajan RanasingheSajan Ranasinghe
Operations Coordinator at APL Logistics Lanka Freight Forwarding (Pvt) LimitOperations Coordinator at APL Logistics Lanka Freight Forwarding (Pvt) Limit