Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

HECTOR LUIS FONTANEZ GOMEZ

Naples,FL

Summary

Hard-working professional with 9+ years of experience and a proven knowledge of customer communications, customer satisfaction, and sales administration. Aiming to leverage my skills to successfully fill the Sales Representative role at your company. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Sales and Finance Manager

FIRST CHOICE MOTORS INC
11.2020 - 09.2023
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals
  • Created effective strategies to target new markets after researching and analyzing competitor behavior
  • Buy Here & Pay Here financing
  • Performed administrative duties, answered phones, and filed paperwork for the dealership
  • Updating the current inventory for the dealership website
  • Sales of pre-owned vehicles and trucks
  • Submitting customer information to the CRM (dealer center, RouteOne)
  • Collecting customer pieces of information stips for lenders and the dealership
  • Learning the lender's financing programs and meeting with the company representative on a regular basis to be updated with the latest information for customers.

Store Manager/Retail Sales

T-MOBILE, TPR
01.2019 - 09.2020
  • Managed scheduling for store shifts to accomplish proper staffing at all times
  • Trained and managed associates in customer service and sales techniques
  • Assisted the Manager in the interview process of prospective employees and provided feedback
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases
  • Resolved customer service issues promptly
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Optimized store displays and appearance via strategic merchandising.

Kiosk Store Manager

WIRELESS ADVOCATES
04.2015 - 07.2018
  • Evaluated consumer wireless usage and detailed current promotions and services to fit needs
  • Resolved wireless problems quickly and efficiently by serving as a liaison with the support team
  • Kept customers and other employees up-to-date on the latest devices and technology by performing frequent product demonstrations
  • Upsold customers by recommending accessories and promotions to increase revenue
  • Remained up-to-date on both Apple and Android wireless devices in order to promote the latest technology
  • Monitored facility to provide a clean, organized shopping experience
  • Performed administrative duties, replenished stock, answered phones, and filed paperwork.

Education

College Degree - Computer Networking

SCOTLAND COLLEGE INSTITUTE
Bayamon Puerto Rico
08.2001

High School Diploma -

Miguel De Cervantes Saavedra
Bayamon Puerto Rico
06.2000

Skills

  • Understanding of sales retention
  • Budgeting and finance
  • Sales and marketing understanding
  • Leasing and sales
  • Customer Relationship Management Software (CRM)
  • Customer Relations
  • MS Office expert
  • Account management
  • Product line knowledge
  • Sales goal setting
  • Organization
  • Problem-Solving

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Sales and Finance Manager

FIRST CHOICE MOTORS INC
11.2020 - 09.2023

Store Manager/Retail Sales

T-MOBILE, TPR
01.2019 - 09.2020

Kiosk Store Manager

WIRELESS ADVOCATES
04.2015 - 07.2018

College Degree - Computer Networking

SCOTLAND COLLEGE INSTITUTE

High School Diploma -

Miguel De Cervantes Saavedra
HECTOR LUIS FONTANEZ GOMEZ