Hector H Djiechieu
Charlotte,NC
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Overview
6
6
years of professional experience
Work History
Data Entry Specialist
Wells Fargo
Charlotte, NC
02.2022 - Current
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified, corrected and reported data entry errors.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Reviewed and updated account information in company computer system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Proofread and edited documents to correct errors.
- Coordinated, scheduled and executed in-depth data entry projects.
- Communicated with coworkers regarding deadlines and project milestones.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Created reports and audited charts to maintain concise records.
- Monitored updates to company databases and corrected identified errors.
Data Entry Specialist
Charter Communnications
Saint Louis, MO
04.2019 - 12.2022
- Answered and quickly redirected up to 10 calls per every 5 minutes
- Planned and coordinated logistics and materials for board meetings, committee meetings and sta events
- Ordered and distributed
- Ice supplies while adhering to a fixed
- Ice budget
- Coded and processed applications into required electronic formats
- Added documents to file records and created new records to support filing needs
- Maintained excellent attendance record, consistently arriving to work on time
- Worked with customers to understand needs and provide excellent service
- Monitored company inventory to keep stock levels and databases updated
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Addressing inquiries about the products or services Centene Management
- Ers
- Processing transactions and orders
- Troubleshooting issues and fixing technical concerns
- Delivering details on a business's products
- Proactively engaging with customers (through proactive chat informing customers about real or potential product/service issues engaging in customer conversations on social media) Proactively asking customers for feedback
- Gathering and studying client opinions and addressing client Complaints
- Developing and documenting knowledge into helpful content
- Corrected data entry errors to prevent duplication or data degradation
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them
- Evaluated source documents to locate needed information
- Increased customer satisfaction by resolving issues
- Used Microso Word and other so ware tools to create documents and other communications
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Facilitated inter-departmental communication to e ectively provide customer support
- Increased e iciency and team productivity by promoting operational best practices
- Developed and updated databases to handle customer data
- Delivered prompt service to prioritize customer needs.
Data Entry Clerk
Oscar de la Renta
Jefferson City, MO
02.2018 - 03.2019
- Key Skills Investigated and resolved customer inquiries and complaints quickly.
- Accurately respond to inbound phone calls using a designated script, active listening skills, and extensive product. Knowledge of solving customer queries.
- Updated account information to maintain customer records. Collected and analyzed customer information to prepare product or service reports.
- Processed customer adjustments to maintain financial accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded proactively and positively to rapid change. Use sound judgment to resolve billing inquiries and resolve customer complaints Thorough understanding of Protected Health Information (PHI) and HIPPA.
- Using Jira Service Desk to create a ticket for customer inquiries. Entered numerical data into databases with speed and accuracy using 10-key pad. Scanned documents and saved in database to keep records of essential organizational information.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages. Searched, extracted and interpreted information to determine correct input procedure.
- Produced monthly reports with advanced Excel spreadsheet functions. Coded and processed applications into required electronic formats.
- Organized, sorted and checked input data against original documents. Sent completed entries for evaluation and final approval.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Reviewed completed work for compliance with regulations. Corrected data entry errors to prevent duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency. Maintained files, records and chronologies of entry activities.
- Monitored database updates and verified for correctness.
- Evaluated source documents to locate needed information.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Kept optimal quality levels to prevent critical errors and support team performance targets. Added documents to file records and created new records to support filing needs.
- Professional phone etiquette Excellent communication skills Articulate and well
Education
Azure Certified Associate -
BronTech Solutions Training Center
12.2020
Oracle Certified Associate -
BronTech Solutions Training Center
11.2017
Bachelor - Mathematics And Computer Science
University Of Douala
07.2013
Skills
- Data Input
- Microsoft Office Expertise
- Spreadsheet Management
- Verifying Data Accuracy
- Database Updates
- Excel Expertise
- Data Collection
- 10-Key
- Error Detection
- Database Maintenance
- Document Scanning
Languages
English
Professional
French
Professional
Timeline
Data Entry Specialist
Wells Fargo
02.2022 - Current
Data Entry Specialist
Charter Communnications
04.2019 - 12.2022
Data Entry Clerk
Oscar de la Renta
02.2018 - 03.2019
Azure Certified Associate -
BronTech Solutions Training Center
Oracle Certified Associate -
BronTech Solutions Training Center
Bachelor - Mathematics And Computer Science
University Of Douala
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