Hector Penuelas
Field Rep
Sierra Vista,Arizona
Summary
Self highly motivated and skilled Co Manager with 11 years of experience in retail offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees and future leaders to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.
Overview
16
16
years of professional experience
Work History
Independent Insurance Agent
Bankers Life And Casualty Company
Tucson, Arizona
10.2019 - Current
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Maintained high standards of customer service by building relationships with clients.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Upsold additional products and services after identifying customer needs and requirements.
CO MANAGER
WAL-MART
SAFFORD, AZ
07.2017 - 07.2019
- Managed day-to-day operations, including supervision and assignment delegation for 100+ team including management/supervisor and associates
- Inspected efficient work schedules for teams on a weekly basis to keep project moving and each shift properly staffed
- Executed new training initiative to improve skills and develop leaders from within
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Led employee performance reviews and discussed improvement strategies with each team member
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Coordinated day-to-day and long-term activities within various business platforms
- Improved and assessed process functionality to eliminate downtime and boost productivity
- Maintained high level of morale and team-work on production floor through frequent communication with 100+ employees
- Coached new team members on job tasks and performance strategies
- Oversaw personnel recruitment, performance and scheduling
- Greeted and assisted all customers daily in high-traffic retailer
- Maintained open and professional team relationships to quickly identify and resolve issues
- Partnered with department managers, Support Managers and Assistant Managers to develop and implement merchandising plans to guarantee profitability on weekly basis
- Trained current employees on additional job positions to maintain coverage of roles at all times
- Monitored safety and functionality of power lifting equipment and made adjustments to optimize productivity
- Communicated and coordinated with multiple departments to achieve top results
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Analyzed trends, identifying consumer demand and forecasting seasonal trends
- Collaborated with store manager to develop successful strategies for achieving sales and profit goals
- Delegated daily tasks to team members to optimize team productivity
- Completed inventory audits to identify losses and project future demands
- Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty
- Enforced company policies and procedures to strengthen operational standards across departments
Assistant Manager
Wal-Mart
Sierra Vista, AZ
03.2010 - 07.2017
- Evaluated employee performance and developed improvement plans
- Cultivated customer loyalty by training team members in industry-leading service standards
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Enforced company policies and procedures to strengthen operational standards across departments
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Organized schedules, workflow and shift coverage to meet expected business demands
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Delegated daily tasks to team members to optimize team productivity
- Enhanced sales by implementing merchandising and promotional improvements
- Planned and prepared workflow schedules, delegating tasks for 50+ associates on a daily basis
- Completed inventory audits to identify losses and project future demands
Military Police
Army National Guard
Tucson, AZ
05.2008 - 05.2012
- Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons
- Participated in multiple training exercises and battle drill fire teams
- Maintained over $250,000 in equipment with no loss by using standard operating procedures and area specific training
- Patrolled restricted areas and authorized access for permitted personnel
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences
- Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory
- Managed receipt, storage and issue of ammunition processes
Support Manager
Wal-Mart
Douglas, AZ
09.2008 - 05.2010
- Evaluated employee job performance and motivated staff to improve productivity
- Translated management directives into actionable mandates for front-line staff
- Guided employees through routine and complex administrative situations with decisive but motivational approach
- Motivated and led team members to work together to achieve targets
- Delivered exceptional customer experiences with hands-on leadership of front line associates and area managers
- Oversaw 25+ associates by training, mentoring, and holding accountability
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Saved costs by managing shrink processes and inventory levels for corrective action planning
- Promoted professional skill development in overnight stockers and closing associates through effective training, management and motivation
Education
GED -
Douglas High School
Douglas10.2006
Skills
- Highly Motivated
- Processes and procedures
- Inventory control procedures
- Issue and conflict resolution
- Employee scheduling
- Staff training and development
- Time management
- Performance evaluation
- Servant Leader
- Customer relations
- Leadership development
- Organized
- Problem Solving
- Goal-oriented
- Fluent in Spanish
- Strong communication skills
- Excellent multi-tasking skills
- Detail-oriented
- Cash handling accuracy
- Effective team leader
- POS systems operations
- Merchandising
- Dedicated team player
- Reliable and dependable
- Planning
- Business development
- Staff management
- Coaching and mentoring
- Inventory management
- Safety protocol
- Calm under pressure
- Data review
Additional Information
In search for a long term carrier, in which to uphold company beliefs, customer loyalty and community support, While implementing acquired skills to ensure great customer rapport and team development.
Timeline
Independent Insurance Agent
Bankers Life And Casualty Company
10.2019 - Current
CO MANAGER
WAL-MART
07.2017 - 07.2019
Assistant Manager
Wal-Mart
03.2010 - 07.2017
Support Manager
Wal-Mart
09.2008 - 05.2010
Military Police
Army National Guard
05.2008 - 05.2012
GED -
Douglas High School
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