Dynamic operations leader with a proven track record at 7-11 Convenience Store, excelling in operational efficiency and compliance monitoring. Expert in driving revenue growth through strategic partnerships and enhancing team collaboration. Successfully implemented data-driven decision-making processes, resulting in improved performance and customer satisfaction across multiple locations. Dynamic leadership in cultivating, training, and advancing team performance
Hi, I’m
Hector Javier Longoria-Ortega
Summary
Overview
12
years of professional experience
Work History
7-11 Convenience Store
Controls Analyst
03.2024 - Current
Job overview
- Conducted evaluations for 115 locations and observed Manager performance to identify areas of needed improvement.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Evaluated Manager performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Fostered continuous learning environment, encouraging professional growth and development.
- Conducted thorough audits of internal control systems, enhancing organizational compliance with regulatory requirements.
- Assisted in developing company-wide policies and procedures to strengthen governance frameworks around risk management and internal controls.
- Identified areas of improvement within internal controls, leading to increased accuracy and reliability in financial statements.
7-11 Convenience Store
Manager of Operations
09.2023 - 03.2024
Job overview
- Identified new business opportunities that resulted in significant revenue growth through strategic partnerships.
- Oversaw management of budgets, forecasts, and resource allocations to fulfill organizational goals.
- Proactively enhanced customer satisfaction through effective communication and swift issue resolution.
- Promoted continuous improvement culture by discovering opportunities for operational enhancements.
- Directed hiring, onboarding, and training efforts to satisfy business demands.
- Maintained strong partnerships with external vendors and suppliers for improved service delivery.
- Coached and trained staff, resulting in four assistants promoted to General Manager.
Developed staff capabilities through targeted training and mentoring initiatives. - Executed responsibilities as RIS & PDI trainer for market
- Guided and trained store managers and employees, cultivating an environment of accountability and teamwork.
- Optimized operational processes to boost efficiency, minimize costs, and elevate overall performance.
Circle K
General Manager
06.2021 - 10.2023
Job overview
- Directed operations across multiple locations.
- Supervised daily functions of truck stop location
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
7-11 Convenience Store
Director of Operations
08.2013 - 04.2020
Job overview
- Oversaw daily operations across multiple locations, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Oklahoma State UniversityStillwater, OK
Associate of Arts from Business Management
08-2023
University Overview
Skills
- Operational efficiency
- Compliance monitoring
- Internal controls
- Problem-solving
- Time management
- Team collaboration
- Adaptability and flexibility
- Analytical thinking
- Business development
- Retail Merchandising
- Performance Monitoring
- Project management
- Revenue growth strategies
- Data-Driven Decision making
Accomplishments
Accomplishments
People-Centric Leadership: Maintained an exceptionally low turnover rate by investing in employees' growth, fostering positive relationships, and prioritizing employee well being.
Employee Development and Promotions: Proactively focused on employees' professional and personal growth, leveraging their strengths to achieve both financial success for the company and career advancement opportunities. In the last 2 years had five team members step into the Management role.
Timeline
Controls Analyst
7-11 Convenience Store
03.2024 - Current
Manager of Operations
7-11 Convenience Store
09.2023 - 03.2024
General Manager
Circle K
06.2021 - 10.2023
Director of Operations
7-11 Convenience Store
08.2013 - 04.2020
Oklahoma State University
Associate of Arts from Business Management
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