Hector Javier Nieves
6726 Emil Ave ,CA
Overview
17
17
years of professional experience
Work History
Manager
Petco Animal Supplies Stores Inc.
South Gate, CA
10.2023 - 09.2024
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Delegated work to staff, setting priorities and goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Administrator Proctor
UEI College
Phoenix, AZ
02.2017 - 03.2023
- Facilitated training sessions for new employees on company policies and procedures.
- Implemented strategies to take advantage of new opportunities.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Managed office supplies inventory and placed orders when necessary.
- Assessed company operations for compliance with safety standards.
- Coordinated meetings, conferences, travel arrangements.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created presentations with Microsoft PowerPoint for management team members.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Updated databases with new employee information, job changes and terminations.
- Maintained positive working relationship with fellow staff and management.
- Implemented new software and technology solutions to enhance office productivity.
- Provided general administrative support to staff members.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Answered incoming calls and responded to customer inquiries.
- Analyzed key performance indicators to identify effective strategies.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Manager
Yum Yum Donuts
Maywood, CA
01.2008 - 02.2017
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Education
Associate of Arts -
Rio Hondo College
Whittier, CA05-2025
High School Diploma -
Bell Gardens
Bell Gardens, CA06-2008
Skills
- Verbal and written communication
- Workforce management
- Risk management
- Revenue management
- Schedule preparation
- Safety procedures
- Sales management
Timeline
Manager
Petco Animal Supplies Stores Inc.
10.2023 - 09.2024
Administrator Proctor
UEI College
02.2017 - 03.2023
Manager
Yum Yum Donuts
01.2008 - 02.2017
Associate of Arts -
Rio Hondo College
High School Diploma -
Bell Gardens