Hector Cano

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Established and cultivated solid business relationships with new or existing customers.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Implemented systems and procedures to increase sales.
• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
• Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
• Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
• Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.

• Developed and maintained relationships with customers, lenders and other third parties.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Processed loan applications and monitored progress from start to finish.
• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy to understand language.
• Negotiated loan terms and conditions with customers to secure best deal.
• Identified opportunities to cross-sell and upsell loan products to customers.

• Strategically negotiate with customers to close on deals and increase sales and sales gross profit.
• Lead team members to establish attainable sales goals.
• Created and directed sales team training and business development programs.
• Shared product knowledge with customers while making personal recommendations.
• Maintained friendly and professional customer interactions.
• Hired and trained all sales staff on the sales process.
  Trained in negotiations, phone skills and time management.
• Work hand in with Business Development Managers to assist in CRM training and phone call skills.
• Complete sales team time cards for payroll and draws at a timely manner and complete and verify salesman commissions before submitting to the accounting department.
  

• Negotiated on strategic pricing and obtained favorable deal terms.
• Matched customers with vehicles suiting individual needs, desires and means.
• Reviewed warm internet leads, qualified buyers and reached out to individuals regarding new and pre-owned vehicles.
• Updated log sheets and followed up on customer leads.
• Managed lead tracking by making contact and following up on leads generated through marketing efforts.
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Scheduled appointments with prospective customers in order to meet face-to-face, demonstrate features and discuss options.

• Followed up and responded to Internet leads and customer

questions on vehicle availability, price, and options; field inquiries from AutoTrader, TrueCar, and Edmunds websites.

• Qualify and follow up on Internet leads regarding new and pre-owned vehicle availability, price, and options.
• Interviewed prospective customers to identify purchasing needs and articulate the vehicle's value and benefits.
• Scheduled prospective customer appointments to direct sales traffic to dealership.
• Investigated and resolved grievances from existing and prospective customers, and forwarded unresolved complaints to designated departments for additional investigation.
• Trained Sales Consultants on phone skills and CRM.