Hector Manuel Cardoza
Independent Contractor/Sales Agent
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Store Manager
Abarrotes Chicago
08.2021 - 11.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Customer Service Representative
Cinch
06.2021 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Independent Contractor
Paradign Telemarketing
06.2019 - 01.2021
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Customer Service Representative
Teleperformance
04.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School
Chicago, ILSkills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Store operations
Shift scheduling
Operations management
Friendly and positive
Loss prevention
Store displays
Inventory management
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Time management
Data entry
Call center experience
Customer relations
Data collection
Critical thinking
Computer proficiency
Follow-up skills
Timeline
Store Manager
Abarrotes Chicago
08.2021 - 11.2025
Customer Service Representative
Cinch
06.2021 - 11.2021
Independent Contractor
Paradign Telemarketing
06.2019 - 01.2021
Customer Service Representative
Teleperformance
04.2018 - 05.2019
High School