Hector Manuel Santillan
Roswell,GA
Summary
Dynamic leader with a proven track record at RaceTrac, adept in Operations and Staff Development. Excelled in driving business growth, implementing strategic operational improvements, and fostering employee loyalty. Achieved significant sales increases by leveraging business analysis and logistics management skills, alongside building strong customer relationships. Demonstrated exceptional ability in financial oversight and team mentoring, ensuring organizational excellence.
Overview
9
9
years of professional experience
Work History
General Manager of Operations
RaceTrac
07.2015 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
CNA - CNA
Good Nursing & Medical Training
Norcross, GADiploma - Patient Care Technician
Chattahoochee Technical College
Marietta, GA05.2019
Nursing Assistant - Nursing Assistance
Chattahoochee Technical College
Marietta, GA12.2018
Diploma -
Lassiter High School
Marietta, GA05.2015
Skills
- Business Analysis
- Operations Management
- Logistics Management
- Staff Development
- Labor Relations
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Operations
RaceTrac
07.2015 - Current
CNA - CNA
Good Nursing & Medical Training
Diploma - Patient Care Technician
Chattahoochee Technical College
Nursing Assistant - Nursing Assistance
Chattahoochee Technical College
Diploma -
Lassiter High School
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