Hector Tony Perez
West Palm Beach,FL
Summary
Visionary, results-driven, senior-level LP professional equipped with over 22 years of verifiable accomplishments. Thoroughly proficient in the areas of asset protection, investigations, ORC, physical security, process improvement, and strategic target planning. Purposeful exposure to leadership roles and relationships, with a strong background working in a customer-centric environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Loss Prevention Manager
The Parts House
, Southeast US And Puerto Rico
03.2022 - Current
- Entrusted to create and develop a loss prevention approach to our business needs, with a tremendous focus on cross departmental relationships
- Territory consisting of the entire South east, with over 110 locations and 15 supply chain hubs and 10 distribution centers
- Ensure the protection of all our company's assets including associates, customers, properties, inventory, and brands
- Coach, teach, and train the Regional VPs’, District Managers and Stores on how to utilize appropriate techniques and policies for internal and external theft prevention practices to prevent losses
- Directly responsible for the investigations caseload, from case generation to closure
- Compose and analyze loss strategic target plans that identify actions needed to achieve results
- Establish shrink reduction strategies with field and store management
- Monitored results and efficiency of these programs to ensure the desired outcome
- Solely responsible for physical security, vendor management, budgeting, cap-ex, future store openings, and all departmental projects and special assignments.
Regional Loss Prevention Manager and ORC Specialist
Carters Inc
, East Coast US
01.2020 - 12.2021
- Develop and execute training, education, and awareness programs in the Northeast market
- Successfully achieved and maintained shrink under 0.74% and significant reduction of violent and aggressive thefts, inside of 28 districts and 400 locations
- Drive the strategic planning, lead development and implementation, identify processes and best practices, and partner with stores & nurture relationships
- Solely responsible for resolving store investigations
- Conduct store audits by reviewing shrink concerns, breaks in policy, and address issues with store teams
- Analyze trends, oversee and maintain the target store/ shortage reduction program
- Build and maintain partnerships with law enforcement, including partnerships with industry ORC investigative teams
- Investigate and resolve cases related to ORC and other theft activity; develop strategies and tactical plans to resolve theft and fraud
- Conduct surveillance of known suspects in conjunction with law enforcement and retail ORC Investigator partners
Area Loss Prevention Manager
Liberty Tire Recycling, LLC
, Florida
01.2017 - 12.2019
- Responsible for all aspects of the LP program, with a strong focus on internal /external theft and customer service
- Successfully executed and designed and shrink reduction effort resulting in a 26% reduction in shrink, presently under 5% shrink inside of 400 locations
- Significantly increased the external caseload (ORC theft) averaging 1 case per week developing new and fruitful contacts with multiple Police entities in South Florida
- Responsible for all internal investigations and ORC case management, including the training of the field leadership to initiate, fully investigate, and close investigations
- Develop programs (training, awareness, auditing and execution) designed to reduce losses and ensure the safety of customers and associates
- Ensure the effective utilization of physical security controls in assigned locations to prevent and improve inventory shortage and ensure associate safety
- Manage variables to help my company operate EBITDA efficiently, by utilizing weekly P&L reporting.
Area Loss Prevention Manager
Bed Bath & Beyond
, Southeast US And Puerto Rico
01.2008 - 12.2016
- 9 years) - Florida and Puerto Rico; Develop, implement and maintain successful shrink and safety reduction strategies within sixteen locations, inside of three high volume districts
- Managed flagship stores that were considered NYC-level sales/volume, approximately 35% of our locations
- Successfully reduced shrink and safety numbers to a 0.54% shrink and year after year reduction of W/C and G/L incidents
- Managed 21 direct partners ranging from Inventory control, safety captains, and Security Guards
- Identified exception trends, minimize exposure, and determine training, development, and loss prevention opportunities
- Directly responsible for the investigations caseload, from case generation to closure
- Designed and interpreted key performance indicators and exception-based reporting to help reduce loss, identify trends and root causes in high shrink locations.
Regional Loss Prevention Director
CompUSA
, Southeast US And Puerto Rico
01.2006 - 12.2008
- Reported to the Director of LP for the entire company
- Responsible for all the phases of Physical
- Security, Loss Prevention managers, inventories, auditing, safety, and all procedures inside of sixteen flagship locations
- Developed and fostered open lines of communication with the Regional Sales Directors, HR, and Operations Director to support all levels of business in order to increase gross margin efforts and decrease shrink and related risks
- Maintained the AP Audit systems and provided reporting on compliance to the businesses and SOX compliance teams
- Supervised direct reports of 4-6 LPM’s, 10-15 in-store LP, and armed security guards.
Regional Loss Prevention Manager
Z Gallerie
, East Coast US
01.2004 - 12.2006
- Responsible for providing strategic direction, establishing and overseeing the LP programs.
- Accountable for shortage control, shortage awareness, emergency response, and program compliance for twenty multi-million-dollar stores, six third-party warehouses, and one distribution center on the U.S East coast
- Designed target store programs by providing the training and tools needed to the store staff
- Prepared budgets for approval, including those for funding or implementation of programs
- Supported the management team through the development, training, documentation, and implementation of operational policies, standards, and procedures that will create a welcoming and safe environment for our guests and audiences
- Analyze, evaluate and supervise all security operations, including planning and research, providing review and recommendations of alternative methods and improvements
Skills
- Interviews and Interrogations
- Criminal Investigation Coordination
- Site Investigation Reports
- Risk and theft Evaluation
- Crisis Management
- DMAIC Process improvement
Affiliations
- ATAP - ASSOCIATION OF THREAT ASSESSMENT PROFESSIONALS
- IAI- INTERNATIONAL ASSOCIATION OF INTERVIEWERS
- WZ- INTERVIEW AND INTERROGATION
- OSINT - OPEN SOURCE INVESTIGATORS
- ASIS - SECURITY PROFESSIONALS
Certification
- IAI- INTERNATIONAL ASSOCIATION OF INTERVIEWERS
- WZ- INTERVIEW AND INTERROGATION MASTER CLASS
- WZ- REMOTE INTERVIEW CERTIFIED
- OSINT - CERTIFIED OPEN SOURCE INVESTIGATOR
- SIX SIGMA WHITE BELT
- DMAIC - PROCESS IMPROVEMENT
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regional Loss Prevention Manager
The Parts House
03.2022 - Current
Regional Loss Prevention Manager and ORC Specialist
Carters Inc
01.2020 - 12.2021
Area Loss Prevention Manager
Liberty Tire Recycling, LLC
01.2017 - 12.2019
Area Loss Prevention Manager
Bed Bath & Beyond
01.2008 - 12.2016
Regional Loss Prevention Director
CompUSA
01.2006 - 12.2008
Regional Loss Prevention Manager
Z Gallerie
01.2004 - 12.2006
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