Heder Ospina
Kissimmee,FL
Summary
Proven leader in retail management with a track record of enhancing store operations and customer satisfaction at Exito Group. Excelled in inventory management and problem-solving, significantly reducing shrinkage. Skilled in customer relations and POS systems, adept at multitasking to achieve results. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Exito Group (Colombia) - Casino Group
02.2011 - 02.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Assistant Store Manager
Exito Group (Colombia) - Casino Group
02.2008 - 01.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
BBA -
University of Tolima
Ibague- ColombiaSkills
Customer Service
Problem-Solving
Customer Relations
Multitasking and Organization
Store operations
Inventory Management
POS Systems
Operations Management
Certification
- Technologists in financial administration with emphasis on banking management.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Store Manager
Exito Group (Colombia) - Casino Group
02.2011 - 02.2017
Assistant Store Manager
Exito Group (Colombia) - Casino Group
02.2008 - 01.2011
BBA -
University of Tolima
- Technologists in financial administration with emphasis on banking management.
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